FAQ

Below you will find the answers to our most frequently asked questions. If you have additional questions, do not hesitate to reach out to us directly!

FREQUENTLY ASKED QUESTIONS

How do I schedule an appointment for package pick-up or shipping services?

Students residing in JHU housing will have their packages delivered to one of our mailrooms. Once the staff has processed your package, you will receive a notification via email with a link to our appointment sign-up page. Students should thoroughly read and follow the guidelines provided, then use the calendar at the bottom of the page to select the time that is most convenient for their schedules.

If you are an off-campus student or community member who would like to utilize the shipping services in Wolman Hall, please contact us at (410) 516-3946.

How will I know if I receive mail?

When a student receives a package, an email notification is sent to their JHU email account to invite them to pick it up from their designated mailroom.

Students will not receive any notification if they receive letter mail. Therefore, students are encouraged to regularly check their campus mailbox.

I received a notification from Amazon/a third party that my package was delivered. Is it ready for me to pick up?

Mail must be quickly processed by our mailroom before it is distributed to students. Please wait until you receive email confirmation from your designated mailroom to pick up your package.

How do I pick up my package?

After you receive an email notification from JHU Mail Services, visit your designated mailroom for your residence. The mail clerk will ask you to present your J-Card and sign for the package.

How do I access my mailbox?

You will be issued a mailbox key from Housing Operations when you move into university housing, which will allow you to pick up any letter mail 24/7.

What happens if I lose my mailbox key?

Please contact Housing Facilities to request a new mailbox key. There will be a $15 fee for the replacement key.

Can I send a package or letter from one of the JHU mail rooms?

Yes, students may send outgoing mail/packages from the Wolman Mail Room during business hours.

Can I purchase postage, boxes, or shipping supplies from a JHU mailroom?

Yes, students may purchase these items from the Wolman Mail Room.

Note: We accept J-Cash, personal checks, and money orders as methods of payment. If you choose to use a personal check as payment, the cost of mail services must be of a $5.00 value or greater. We do not accept cash, credit, or debit under any circumstances.

Is there a fee to send a pre-paid package?

Yes, there is a $1 handling charge to send any package with a USPS, UPS, or FexEx Pre-Paid Shipping Label from a JHU mailroom. This fee must be paid in J-Cash.

How do I update my address when I move out?

If you are moving out of either the Bradford or Homewood Apartments, you MUST complete a Change of Address. You may be charged a small fee of $1 to complete this process.

If you are moving out of the Wolman, McCoy, Rogers House, or the AMRs, you will NOT be able to complete a Change of Address through the United States Postal Service (USPS). You MUST contact ALL friends and family, as well as update any online accounts (Amazon, etc.) you may hold, and be sure everyone is aware of your updated address.

Mail was sent to my old on-campus address; what will happen to it?

Packages and mail sent to your on-campus address after you have moved out will be considered undeliverable as addressed and returned to the sender.