How do I connect?

Click the myJlab logo at the top of the page or go to in your web browser.

Trouble connecting the first time?

You will need to be connected to the Hopkins network (either hard wired or wireless). If you are off campus, you must connect using the Johns Hopkins VPN software to remotely access the Hopkins network. You will need to request access to the Client Installer of the VPN software as the Clientless VPN will NOT work. You can find all the information here: (the Johns Hopkins VPN software is not managed by myJlab personnel, please direct all questions/problems regarding the VPN software to the Help Desk (410-516-HELP or log into and click on the Helpdesk icon).

Online Students – For anyone that is an “Online” student having an issue logging in, you will need to change your Primary Campus in your portal page. Log into Click your name in the upper right corner, then click on My Profile. Scroll to the very bottom of the page and where it lists Primary Campus, click the drop down and choose Homewood Campus. Click Save MyProfile and try to log into myJlab again.

What do I do the first time logging in?

You will need to install the Citrix Receiver upon your very first visit. Check the box to agree with the license agreement then Click the install button as seen below.


Depending on your device and operating system (Mac or Windows), it will either download the installer directly or it may open a new window directly to the Citrix download section. Once you are done installing the Receiver it is recommended to restart your browser and go back to myjlab.jhu.eduAfter install is complete, a new window may pop up asking you to Add Account; do not enter any information in this box. Close the window and when you go back to the myJlab website the Citrix Receiver will act as a pass-through to the server.

For mobile devices you can get the Citrix Receiver App from the app store associated to your device. Once the app is installed, the settings are:

  • Address:
  • Username/Password: “Your JHED ID”/”Your JHED password”
  • Domain: WIN

To download the installer directly, for any device, from Citrix you can go to:

Once the Receiver is installed and you are logged in, you will see all the folders containing all the applications offered. When you find the application you need, click on it to launch it. Once clicked it will open a session for you on the server then launch the application. Please do not click the application more than once… doing so may result in an error letting you know you can only open one session of the application.

When launching an application it will pop up 1-2 windows asking you to set permissions for local drive access. Please allow full read and write permissions if you want to access your local files. This setting can be changed later in the settings, but it is better to set it ahead of time.

Where/When can I use myJlab?

myJlab is available 24/7! Any known outages are posted in advance.

Tips, Tricks, and Troubleshooting

  • If you are using Internet Explorer, adding to Trusted Sites will resolve most connection/authentication issues.
  • If your browser downloads “launch.ica” instead of opening the application:
    • Automatically Open ICA Files
      • After the ICA file is downloaded, enable the browser to open similar files automatically.
        • Internet Explorer: Right click on the downloaded file and uncheck the option Always ask before opening this type of file.
        • Google Chrome: Click the drop-down list for the file in the download bar and select Always Open Files of This Type.
      • Associate .ica File Type With Citrix Connection Manager
        • On Windows computers, go to Control Panel > Programs >  Default Programs Associate a file type or protocol with a program.
        • Under Name, find .ica file type.
        • Ensure that the current default is set to Citrix Connection Manager. If not, click Change program and choose Citrix Connection Manager.
  • Firefox is not 100% supported. While it may work for you, we do not recommend using it and troubleshooting issues is very limited.
  • If you have already installed the Citrix Receiver and continue to see the Install button when trying to log in, you can click “Skip to Log in”. Some browsers do not recognize the receiver being installed and you can freely bypass the Install button on the website.
  • If you are still having an issue, you can email for further assistance.

If you are still having issues…

The default location of your local files is My Documents in many of the programs.  Some programs will not default to this location (more often on Mac OS X) but you can still access them. If you click on “Computer” (highlighted on the left of the image) then double click on the “V Drive” (highlighted on the right of the image) you are now accessing your local hard drive.  You can browse anywhere on your local hard drive to find, open, and save your files.