COVID-19: Undergraduate Student Services Updates

This page will be updated periodically with information regarding the operations of undergraduate student services. Please continue to check back regularly for updates. If a resource is not listed below, please visit their website for more information.

Additional updates regarding the university’s response to COVID-19 can be found on JHU’s COVID-19 information website and Coronavirus Resource Center.

Last updated March 30, 10:45 p.m.

Academic Advising

KSAS Advising

The KSAS Advising Office will continue to serve students via phone, email, and Zoom. All students are still required to meet with their academic advisor and faculty advisor prior to registration on April 20th. Registration holds will go on students’ accounts soon. Starting on March 23rd, we will be offering PILOT, Tutoring, and Study Consulting in an online format.

Meetings with Academic Advisor

If you would like to make an appointment with your academic advisor, please use Advite or you can send an email to your advisor to make an appointment. Your academic advisor will send you a Zoom link for the meeting and you will meet virtually using Zoom video conferencing software.

General Advising Questions & Help

If you have general questions or need immediate assistance, the best way to contact the Office of Academic Advising is through ksasadvising@jhu.edu.

There will be no one to answer the advising phone line, but if you wish to leave a message, we will be checking messages daily: 410-516-8216.

Peabody Student Advising

Following university directives and to protect the health and safety of students, Advising has temporarily suspended in-person meetings. Students can access Advising by email, phone, or Zoom conferencing.

Schedule an appointment with Peabody Student Advising.

Online drop-in advising via Zoom is also available. The schedule will be updated weekly. Upcoming dates and times include:

When you click the link for drop-in advising during those times, you will enter a “waiting room” until it is your turn. Your patience is appreciated.

You may also wish to utilize the Academic Resources in the Advising site.

WSE Advising

To meet with your academic advisor, please email them directly or send a message to wseadvising@jhu.edu. For general advising questions and help from Engineering Advising, please email wseadvising@jhu.edu or call 410-516-7395 and leave a message; we will be checking messages daily. Visit the WSE Advising website for more information.


Academic Support

The Office of Academic Support including PILOT Learning, The Study Consulting Program and The Learning Den Tutoring Program will continue to support students via Zoom starting March 23rd. Students who are currently enrolled in these academic support programs will be notified by the program and/or their peer leader/mentor/tutor with information of how to connect. If students are interested in enrolling in one of our programs, please visit our website for registration and contact information.


Academics

All in-person classes have been suspended through the end of the spring 2020 semester. All in-person classes will continue as remote/virtual instruction for the rest of the semester, with remote/virtual instruction beginning in full no later than March 23 (for undergraduates, following spring break). The suspension of in-person academic work includes labs, research for credit, practicums, and similar experiences.

Information and tips on taking courses on-line can be found on the Center for Educational Resources website.


Athletics

All athletic competition and practice is cancelled/suspended until further notice. For more information, visit the Hopkins Sports website.


Bookstore

The bookstore is closed. However, online ordering of textbooks and general merchandise will continue. Customer service will be available via email with reduced hours from 9 a.m.–5 p.m., Monday through Friday only. Other internal operations such as summer/fall textbook ordering, store maintenance, and daily shipments of purchased books will continue. Barnes & Noble will return to regular operations in conjunction with the Homewood campus.


Career & Life Design

Undergraduate and masters students at the Homewood campus can access specialized services via the Life Design Lab and connect with life design educators Monday through Friday from 11 a.m. to 4 p.m. via virtual office hours for assistance with career exploration, job and internship search, graduate school applications, and life design.

Doctoral students may connect with Dr. Roshni Rao, Director of PHutures, on Mondays from 12–2 p.m. via virtual office hours.

Students at all JHU campuses may visit the virtual resources provided by their designated career and life design office. Our career and life design educators across the university are available and eager to connect with students via virtual appointments, office hours, forums, and workshops to help you prepare applications, practice interviewing, explore options, and connect with opportunities.

The university has established PeopleGrove, a new mentoring platform to connect you with alumni who are ready and eager to provide helpful advice and opportunities.

Students should login to Handshake to continue to network with recruiters, apply for internships and jobs, and schedule virtual interviews with employers.

Access additional online tools and resources at the newly created Virtual Career Lab.


Commencement

The May 2020 universitywide Commencement exercises will be held virtually (all in-person Commencement ceremonies are cancelled). We will work with our divisions and students on plans to gather our graduates together for virtual ceremonies this May and in-person celebrations at a later date. More information regarding virtual universitywide Commencement activities will be made available to students and families later this week. Additionally, President Daniels has written a letter to the Class of 2020 regarding their Commencement ceremony, which you can read on the Hub.


Counseling Center

Please see the Student Health and Well-Being section.


Disability Services

Please see the Student Health and Well-Being section.


Gatherings on Campus & Undergraduate Student Travel

All university-sponsored or organized undergraduate student events are suspended. All university-sponsored or organized undergraduate student travel—including travel sponsored or organized by student organizations, regardless of funding source—is suspended.


Housing & Dining

New A credit is being applied to student accounts for pro-rated room charges and/or the unused portion of your spring meal plan if applicable. If you owe a balance, the credit will reduce the amount you owe, otherwise the credit will be refunded to you.

Federal regulations would ordinarily require the University to deduct any credits from a student’s financial aid package, but the Department of Education has provided schools with the option not to do so in the case of disruptions related to COVID-19, and we have adopted this option. Johns Hopkins has decided to provide full refunds for all affected students regardless of their financial aid status.

Students who are eligible for a refund have the following options:

  1. Refund: A refund will be issued to you according to the Bank Mobile preferences you selected in SIS within the next 7 -10 business days. If you have not already set your refund preferences, please review the instructions and make your selection as soon as possible in order to expedite your refund. If you are receiving financial aid, the refund will not impact your awards.
  2. Request to have the credit remain on your account and applied toward next semester: Federal regulation does not allow us to carry over Title IV refunds. However, if you are not a federal financial aid recipient and wish to have the credit remain on your student account and applied towards the next semester, please email homewoodstudentaccounts@jhu.edu or business@peabody.jhu.edu with your request.
  3. Reduce your student loan: If you have a student or parent loan processed through the financial aid office and wish to use the credit to reduce or eliminate your spring semester loan, please email fin_aid@jhu.edu or peabodyfinaid@jhu.edu to let us know which loan and how much of the refund you want applied to the spring total.

Unless we hear from you by April 1st, we will process your refund according to option #1.

If you need additional assistance as a result of the COVID-19 pandemic or any other reason, the Office of Student Financial Services is here to help, and financial support is available:

  • For Homewood students: You can call, e-mail, or request a virtual appointment with the Office of Student Financial Services at finaid.jhu.edu/contact between the hours of 8:30 a.m. and 4:30 p.m. Monday-Friday. Any member of the team can help you.
  • For Peabody students: You can call 667-208-6590 or e-mail (peabodyfinaid@jhu.edu) with the Financial Aid Office between the hours of 9 a.m. and 4 p.m. Monday–Friday.

For dining specific questions regarding Homewood, please email dining@jhu.edu or visit the Dining Programs website. For housing specific questions regarding Homewood, please email housing@jhu.edu or visit the Housing Operations website. For questions regarding Peabody housing and dining, please visit the Peabody Student Affairs website or email PeabodyStudentAffairs@jhu.edu.

Dining Locations

All retail dining locations on the Peabody and Homewood campuses are closed for the foreseeable future. Residential students who have exceptions to remain in on-campus housing will utilize Nolan’s or the Peabody Dining Hall each day from 9 a.m.–2 p.m. and 5–8 p.m. for to-go meals and nonperishable breakfast items and snacks. Unfortunately, no seating is available in these locations. If you have questions, please contact dining@jhu.edu.

Move-Out

Only those rooms needed in support of the university’s public health response will be packed and stored at this time. For now, if your space is not needed, your belongings will remain in place until further notice. If your space is needed to help in a public health support capacity, we will communicate with you directly. In the meantime, we will continue to uphold the health and safety of our residence halls by monitoring room conditions and continuing routine housekeeping and maintenance operations.

For more Homewood-specific information, including answers to frequently asked questions, please check our COVID-19 Housing Updates page.


Information Technology Services

The Krieger Computer Lab and the Technology Center are currently closed. Students can gain virtual access to applications at myJLab, hosted by myCloud.

Additional updates regarding computer labs and the Technology Center will be found on the Computing Campus Resources page. The Technology Store in Levering Hall is currently closed. If you are expecting an order delivery or a laptop repair, please contact techstore@jhu.edu.

Additional operational updates or changes will be posted on the Hopkins Technology Store page.


International Services

Walk-in traffic has been suspended, but students may continue to receive advising services by phone or email. For more information on how to access services for your specific campus location, please visit the OIS website. For COVID-19 immigration-related issues, please visit our FAQ.


J-Card

Effective March 20, the J-Card Office will no longer have office hours. Please have issues or concerns emailed to jcard@jhu.edu or leave a message at 410-516-5121. If you need to replace a J-Card, you can download it to your phone using Mobile Credential.


Libraries

Sheridan Libraries locations are closed until further notice and library services have moved online. For information about services that support online teaching, learning, and research visit the Sheridan Libraries website.


Mail Services

Given the recent events related to COVID-19, we must adjust residential mail services.

For those students who have exceptions to stay on campus:

For those who have left campus:

  • All first-class mail will be forwarded to residents’ permanent address.
  • All packages received to this point will be returned to sender and you will receive an email informing you of that.
  • Please cancel any recent orders or have them redirected to your current address. Moving forward, all packages received will be returned upon arrival.
  • If you live in Wolman, McCoy, AMRs, or Charles Commons: Please contact your friends and family to inform them that your address has changed. They may NOT continue to send mail/packages to that address; and, update ALL online accounts in order to reflect the change of address. All packages for non-residents will be returned to sender.
  • If you were a resident of Bradford, Homewood or Rogers House, you must visit the USPS website and change your address to your new location.
  • If you have any questions regarding your packages please contact us at residentialmail@jhu.edu.

For Peabody residents:

Please visit the Peabody Student Affairs website for more information or email PeabodyStudentAffairs@jhu.edu.


Public Safety

Campus Safety and Security will remain in operation 24 hours a day. If you are experiencing an emergency, please contact us at 410-516-7777 or dial 911. For non-emergencies, please call 410-516-4600. If you are attempting to locate a lost item, please call 410-516-5278 during office hours (Monday–Friday, 9 a.m. to 5 p.m.). For additional information please visit the Campus Safety and Security website.


Recreation & Fitness

The O’Connor Recreation Center is closed until further notice. For more information, visit the Recreation Center website.


Registrar

In person visits in the Wyman Park building have been suspended until further notice. Requests for assistance with registration processes, including add, drop, withdrawal and special permissions, should be directed to ugregistration@jhu.edu (for KSAS/WSE undergraduates), grregistration@jhu.edu (for KSAS/WSE graduates), or peabodyregistrar@jhu.edu (Peabody).

For students attending another division of Johns Hopkins University, please check with your divisional registrar (offices are listed on the Homewood Registrar homepage at the bottom under Looking for another Registrar’s Office at JHU?).

U.S. military veterans should contact veterans@jhu.edu concerning any certification questions.

Students can access verification certificates and unofficial transcripts at any time through SIS self-service. Requests for official transcripts must be submitted online through the National Student Clearinghouse at www.getmytranscript.com. We strongly encourage the use of electronic transcripts and verifications in lieu of paper. Special requests for pick-up will be reviewed on a case by case basis and limited by appointment only through asenverify@jhu.edu.

Due to an increased volume of requests, please anticipate that you may experience a delay in response and processing time. We greatly appreciate your patience and understanding during this time.


Student Accounts

In-person visits in the Wyman Park building have been suspended until further notice. Students and families may contact our office by email at homewoodstudentaccounts@jhu.edu, or you can call us Monday through Friday, 8:30 a.m.–5 p.m. at 410-516-4322. Answers to common student account questions may be found on our Frequently Asked Questions page.


Student Employment

Student Employment Services is currently closed for in-person services. For questions regarding I-9 services, please contact Bonnie Harris at bharri55@jhu.edu. All other questions should be directed to stujob@jhu.edu or 410-516-8414.

Students should not report to work on campus. On-campus student workers will be paid through at least April 12, and we are exploring a further extension for those students with demonstrated need, as well as opportunities to continue campus employment remotely. Please reach out to your supervisor for guidance about remote work.


Student Financial Services

In-person visits in the Wyman Park building have been suspended until further notice. Students and families may contact our office at 410-516-8028, Monday through Friday 8:30 a.m.–7 p.m. Answers to common financial aid questions, access to support related to COVID-19, and instructions for contacting your financial aid adviser may be found on the Student Financial Services website.


Student Health & Well-Being

We know that the COVID-19 situation is causing significant change and potential anxiety and distress for our community. This is an unprecedented event; our various Counseling and Primary Care offices are committed to supporting students wherever they may be. Many of our services will be moving to a telemedicine platform when possible. We are not taking walk-ins and ask that you call first before coming to the office. We will be updating office webpages with additional information and resources as the situation unfolds.

Disability Services also continues to be open and will be serving students remotely. Please visit the Student Disability Services website for more information.

Check the JHU Wellness Website for additional information on virtual health and well-being resources and programming.


Student Outreach & Support

To schedule an appointment with Student Outreach and Support, please call 410-516-7857. Case Managers will be conducting appointments by phone or Zoom. There are no drop-in services on site at this time.

If you have concerns about another student in our community, please fill out our referral form


Study Abroad

The university has suspended undergraduate participation in spring 2020 study abroad programs worldwide. Additional updates can found on the Study Abroad website.


Transportation

Please visit the Transportation Services website for any updates regarding changes to the Blue Jay Shuttle service.


Undergraduate Research

In accordance with public health guidance and restrictions, undergraduate students are not allowed to engage in any in-person research activity, whether for credit, pay, or as a volunteer. Independent work and research in the field must be converted to a remote virtual experience in all divisions.

Students should create a profile on ForagerOne, a research platform to explore opportunities and mentors.

Students may connect with HOUR via virtual office hours Monday through Friday from 2pm to 4pm.

Students may also connect with HOUR by contacting HOUR@jhu.edu, Tracy Smith at 443-610-0469, or Deborah Buffalin at 443-743-0582.

KSAS undergraduates may also connect with URSCA or contact Natalie Strobach at strobach@jhu.edu.



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