COVID-19: Graduate Student Services Updates

This page will be updated periodically with general information regarding the operations of graduate student services. Please continue to check back regularly for updates; please also regularly check resources at your individual school. If a resource is not listed below, please visit their website for more information.

Additional updates regarding the university’s response to COVID-19 can be found on JHU’s COVID-19 information website and Coronavirus Resource Center.

Last updated April 20, 3:04 p.m.


Academics

All in-person classes have been suspended through the end of the spring 2020 semester. All in-person classes will continue as remote/virtual instruction for the rest of the semester, with remote/virtual instruction beginning in full no later than March 23. The suspension of in-person academic work includes labs, research for credit, practicums, and similar experiences.

Information and tips on taking courses on-line can be found on the Center for Educational Resources website.


Bookstore

The bookstore in Charles Village is closed. However, online ordering of textbooks and general merchandise will continue. Customer service will be available via email with reduced hours from 9 a.m.–5 p.m., Monday through Friday only. Other internal operations such as summer/fall textbook ordering, store maintenance, and daily shipments of purchased books will continue. Barnes & Noble will return to regular operations in conjunction with the Homewood campus.

Mathews Bookstore in East Baltimore has modified hours. Please check their website for current operations.


Career & Life Design

Masters students at the Homewood campus can access specialized services via the Life Design Lab and connect with life design educators Monday through Friday from 11 a.m. to 4 p.m. via virtual office hours for assistance with career exploration, job and internship search, graduate school applications, and life design.

Doctoral students from the Homewood campus may connect with Dr. Roshni Rao, Director of PHutures, on Mondays from 12–2 p.m. via virtual office hours. Doctoral students from East Baltimore may connect with the Professional Development and Career Office (PDCO) staff virtually. Events have been updated in Handshake and indicate whether they are ongoing in virtual format or have been canceled or postponed. Applications for internships remain open.

Students at all JHU campuses may visit the virtual resources provided by their designated career and life design office. Our career and life design educators across the university are available and eager to connect with students via virtual appointments, office hours, forums, and workshops to help you prepare applications, practice interviewing, explore options, and connect with opportunities.

The university has established PeopleGrove, a new mentoring platform to connect you with alumni who are ready and eager to provide helpful advice and opportunities.

Students should login to Handshake to continue to network with recruiters, apply for internships and jobs, and schedule virtual interviews with employers.

Access additional online tools and resources at the newly created Virtual Career Lab.

Also be sure to make contact with your schools’ dedicated resources as well.


Commencement

The May 2020 universitywide Commencement exercises will be held virtually (all in-person Commencement ceremonies are cancelled). We will work with our divisions and students on plans to gather our graduates together for virtual ceremonies this May and in-person celebrations at a later date. More information regarding virtual universitywide Commencement activities will be made available to students and families later this week.


Counseling Center

Please see the Student Health and Well-Being section.


Disability Services

Please see the Student Health and Well-Being section.


Gatherings on Campus & Graduate Student Travel

All university-sponsored or organized graduate student events are suspended. All university-sponsored or organized graduate student travel—including travel sponsored or organized by student organizations, regardless of funding source—is suspended.


Information Technology Services

Visit it.johnshopkins.edu/help to access information and resources and to submit a service request. Remote access guidelines are available within the Service Portal (JHED login required). Phone support is also available at 410-955-HELP and 410-516-HELP.


International Services

Walk-in traffic has been suspended, but students may continue to receive advising services by phone or email. For more information on how to access services for your specific campus location, please visit the OIS website. For COVID-19 immigration-related issues, please visit our FAQ.


J-Card

Effective March 20, the J-Card Office will no longer have office hours. Please have issues or concerns emailed to jcard@jhu.edu or leave a message at 410-516-5121. If you need to replace a J-Card, you can download it to your phone using Mobile Credential.


Libraries

All Sheridan Libraries buildings and Welch Medical Libraries are closed. The Libraries staff will continue to provide online teaching, research, and learning resources such as virtual reference services but will not be providing access to the physical collections or providing interlibrary loan or BorrowDirect services. More information is available on the Sheridan Libraries website and the Welch Library website.


Off-Campus Housing

New View the PDF Document: Off-Campus Housing FAQ for additional information and resources for students residing in off-campus housing.


Public Safety

Campus Safety and Security will remain in operation 24 hours a day. If you are experiencing an emergency, please contact us at 410-516-7777 or dial 911. For non-emergencies, please call 410-516-4600. If you are attempting to locate a lost item, please call 410-516-5278 during office hours (Monday–Friday, 9 a.m. to 5 p.m.). For additional information please visit the Campus Safety and Security website.


Recreation & Fitness

The O’Connor Recreation Center and Denton Cooley Center are closed until further notice.


Registrar

In person visits to registrars’ offices on all campuses have been suspended until further notice. Requests for assistance with registration processes, including add, drop, withdrawal and special permissions, should be directed to your school registration office. Please check with your divisional registrar (offices are listed on the Homewood Registrar homepage at the bottom under Looking for another Registrar’s Office at JHU?):

U.S. military veterans should contact veterans@jhu.edu concerning any certification questions.

Students can access verification certificates and unofficial transcripts at any time through SIS self-service. Requests for official transcripts must be submitted online through the National Student Clearinghouse at www.getmytranscript.com. We strongly encourage the use of electronic transcripts and verifications in lieu of paper.

Due to an increased volume of requests, please anticipate that you may experience a delay in response and processing time. We greatly appreciate your patience and understanding during this time.


Research

The university is ramping down all on-campus research activities, including laboratory and certain human subjects research, with the exception of research related to COVID-19. Trainees should work with their faculty mentor(s) on ways in which they can continue to contribute to research and continue their own graduate research off-site. Additional guidance on research can be found on the Hub’s COVID-19 website.


Student Accounts

Homewood (Arts & Sciences, Engineering, AAP, EP): In-person visits have been suspended until further notice. Homewood students and families may contact our office by email at homewoodstudentaccounts@jhu.edu, or you can call us Monday through Friday, 8:30 a.m.–5 p.m. at 410-516-4322. Answers to common student account questions may be found at the Frequently Asked Questions page.

In-person visits have been suspended at all other campus business office locations. Staff are available to help students. See contact information below:


Student Employment

Student Employment Services is currently closed for in-person services. For questions regarding I-9 services, please contact Bonnie Harris at bharri55@jhu.edu. All other questions should be directed to stujob@jhu.edu or 410-516-8414.

Students should not report to work on campus and follow the direction of their immediate supervisor.


Student Financial Services (Financial Aid)

Homewood (Arts & Sciences, Engineering, AAP, EP): In-person visits in the Wyman Park building have been suspended until further notice. Students and families may contact our office at 410-516-8028, Monday through Friday 8:30 a.m.–7 p.m. Answers to common financial aid questions, access to support related to COVID-19, and instructions for contacting your financial aid adviser may be found on the Student Financial Services website.

In-person visits have been suspended at all other campus financial aid office locations. Staff are available to help students. See contact information below:


Student Health & Well-Being

We know that the COVID-19 situation is causing significant change and potential anxiety and distress for our community. This is an unprecedented event; our various Counseling and Primary Care offices are committed to supporting students wherever they may be. Many of our services will be moving to a telemedicine platform when possible. We are not taking walk-ins and ask that you call first before coming to the office. We will be updating office webpages with additional information and resources as the situation unfolds.

The Johns Hopkins Wellness Website is a central resource for where to find more information for services related to physical and emotional support.

Disability Services also continues to be open and will be serving students remotely. Please visit the Student Disability Services website for more information.

If you have concerns regarding COVID-19 exposure or illness, E Baltimore students should contact University Health Services and students from all other schools should contact Homewood Health Center.

Check the JHU Wellness Website for more information on virtual health and well-being resources and programming. Additionally, the Wellness website’s COVID page contains information on a variety of resources both within Johns Hopkins and the community.


Transportation

Please visit the Transportation Services website for any updates regarding changes to all JHU Shuttle service.


Latest from the HUB