Terms and Conditions

J-Cash Account Initial Disclosure Statement

The Johns Hopkins University (“the University”) is providing you with this initial disclosure in order to detail what rights you have when you use your J-Cash account which is accessed by your J-Card. Please read the information on this disclosure carefully.

J-Cash Account

Your J-Cash account is a prepaid stored value account that is activated as soon as you deposit funds to your J-Card. Deposits can be made online, mailed to the J-Card Office, and/or made at any of the University’s J-Card refill stations. The account is a year-round declining balance account and will remain active as long as you are a registered student, current faculty, or staff member. As such, your funds will carry over from year to year and will not expire.

The account is a record of pre-deposited funds accessed by the cardholder with your J-Card for the purchase of products and services. There is no daily limit on the number of purchases that may be made and debited; however, no debits or charges shall exceed the amount of deposited funds. No interest shall be paid on any balance in the account nor will the University charge you any fees for the use of your J-Cash Account . In the event that any deposited funds are returned to the bank, a $25 fee will be assessed to the cardholder. The cardholder agrees and understands that the J-Cash Account is not transferable and cannot be sold to another individual.

Your J-Cash account closes when you are longer a registered student. You have 12 months to request a refund for balances of $25 or more. A refund check will be processed and forwarded to your home address. Please allow two weeks for delivery. After 12 months any remaining funds will be forfeited. Any remaining funds on copy or guest cards that have not been used in over 12 months will be forfeited. Your J-Card will be active for three months following your last enrollment and access is subject to the terms and conditions of the library and recreation center.

Any student who is dismissed, withdraws, or transfers out of JHU will have their J-Card deactivated immediately. If the remaining J-Cash balance is less than $25.00, the funds will be forfeited at the time card is deactivated. Any balance over $25 will remain on the card for 12 months and can be refunded at the student’s request.

No other refunds are permitted, except at the discretion of the J-Card Office, and can be subject to a $25 administrative fee.

Account Access

You may use your J-Card for any service on and off campus that accepts J-Cash as a form of payment.

Consumer Liability

If your J-Card is lost or stolen, you must report it immediately to the University to prevent unauthorized access to your account. During University business hours (8:30 a.m. – 4:30 p.m. Monday –Friday), you must call the J-Card Office at 410-516-5121. At all other times, you must call the office of Security at 410-516-4600. Once reported, your account will be frozen until you apply for a replacement card in person at the J-Card Office, 51 Garland Hall between the hours of 8:30 a.m. – 4:30 p.m. Monday –Friday. The current fee for a lost card is $20.00. If reported within forty-eight (48) hours, you will not be liable for unauthorized transactions up to $50.00. If you do not contact the J-Card Office or Security within forty-eight (48) hours, you will be liable for unauthorized transactions up to the full amount of your J-Cash account not to exceed $500.

Confidentiality

We may disclose information to the third parties about your J-Cash account or the transfer you make, as allowable by law, to comply with government agency or court orders of if you give written permission.

Documentation

Cardholder statements reflecting transactions on your J-Cash account are available online, upon request by emailing jcard@jhu.edu or by stopping by the J-Card Office, 51 Garland Hall, 3400 North Charles Street , Baltimore, Maryland 21218.

Error Resolution Procedures

In case of errors or questions about your electronic transfers, contact the J-Card Office by phone (410-516-5121), by e-mail (jcard@jhu.edu), or in person at 51 Garland Hall, 3400 North Charles Street, Baltimore, Maryland 21218. In your communication, be prepared to provide the University with the following information: (a) your name and J-Card number; (b) a description of the error or transfer that you are unsure about; and (c) the dollar amount of the suspected error. Upon receiving information of a potential error, the University will begin its investigation. The University will attempt to provide you with the results of the investigation within ten business days (University business days include every day other than Saturday, Sunday, legal holidays, as well as other days the University closes) after you notify the University of the potential error. However, the investigation may take up to forty-five business days. If the University determines that no error was made, a written explanation will be sent to you within three days after the investigation is complete.

Changes to the Information on the Disclosure

The information on this initial disclosure is being provided pursuant to Federal Regulations. These Regulations may be amended in the near future. If this occurs, the website will be updated to reflect the revised changes.

J-Cash Account

By using the J-Cash account, you are accepting the conditions stated above. The University does not discriminate on the basis of race, color, gender, religion, sexual orientation, national or ethnic origin, age, disability, or veteran status in any student program or activity administered by the university or with regard to admission or employment. Questions regarding Title VI, Title IX and section 504 should be referred to the Office of Institutional Equity, 130 Garland Hall, 3400 North Charles Street, Baltimore, Maryland 21218, 410-516-8075.