Appointments

All visits to the Student Health and Wellness Center are by appointment only. Appointments are scheduled on the basis of availability and the preference of our students.

Scheduling an Appointment

The services of the Student Health and Wellness Center are available to eligible students only.

Due to privacy regulations, students are asked to schedule their own appointments:

• By phone at 410-516-8270

• Online via the Health WebPortal
  • Once inside the JHU WebPortal you can:
    • Fill out required forms
    • Securely communicate with your health care provider
    • Receive lab results
    • View and print your immunization history

Same-Day Appointments

Same-day appointments can be scheduled beginning at 8:30 a.m. of the day you’d like to be seen. It’s best to call as early in the day as possible, as our appointments fill quickly. While we work with students to accommodate their schedules, it may be necessary to miss class if you are ill and need to be seen by a provider on the same day.

In compliance with OSHA’s Emergency Temporary Standards for healthcare facilities, anyone visiting the SHWC must:

• complete their Prodensity Daily Check Health Assessment before entering our building
• wear a mask and practice physical distancing when in our building, regardless of vaccination status

Please let us know if you have any of the following symptoms when you call to schedule an appointment and on the day of your appointment (you will have to show your Prodensity):

• fever, cough, sore throat, shortness of breath, acute loss of taste or smell, headache, diarrhea/vomiting, new fatigue/muscle aches, or runny nose/congestion

Accurate reporting of symptoms helps our staff provide you with appropriate care. Individuals calling with these symptoms will be phone triaged by a medical provider first, and then will be booked an appointment at our 3101 N. Charles St building, if indicated. In following Johns Hopkins Hospital guidelines, we are not allowing students with any COVID symptoms into our main clinic building.

Saturday Appointments

Saturday hours are limited and by appointment only on a first come, first serve basis, due to our continued COVID responsibilities. Please call us beginning at 9 AM to ask about appointments. Once we reach our limited capacity, you will be referred to an urgent care center. You must show up ahead of your scheduled time, as we will not be able to see you if you are at all late for your appointment. Please be advised that we will only see patients for the following reasons, assuming that appointments are still available:

• COVID symptoms, after calling the JHCCC
• Sore throat
• Vomiting/diarrhea (began within 24 hours)
• Recent injury (occurred within 24 hours)
• Urinary symptoms
• Recent STD exposure
• Eye issue (started within 24 hours)
• Gynecological issue (started within 24 hours)

Saturday appointments are available during fall and spring semesters from 10 a.m. to 12 p.m. No Saturday appointments are available during holiday weekends, intersession and during the summer.

Please note that not all services are available on Saturdays.

Appointment Adjustments

Please be prompt for your scheduled appointment to complete the check-in process, receive your vitals and complete any appointment specific forms. If you are 10 minutes late for your appointment, we will do our best to fit you into the schedule. However, out of fairness to other students, you may be asked to reschedule your appointment.

At times, you may need to cancel or reschedule an appointment. If this happens, we ask that you do so in a timely fashion so that we may be able to not only accommodate you, but also the other students we serve.

About Your Appointment

What to Bring

• J-Card (for self-check-in at kiosk)
• Insurance card
• Forms for visit

Appointment Overview

1. Check-in at the kiosk
   • Completion of forms (medical history, appointment specific, etc.)
2. Have a seat in one of our patient waiting areas
   • Sick waiting room
     • upper respiratory symptoms (fever, cough, sneezing)
   • Well waiting room
     • routine patient visits
3. Processing by clinical staff (nurse or medical assistant)
   • Check vital signs (temperature, blood pressure, pulse, etc.)
   • Ascertain purpose of visit
   • Review medical history (allergies, medications, etc.)
   • Taken to provider examination room
4. Examination with provider
   • It is our goal to see you as soon as possible. If there is an unexpected delay (i.e. extremely ill patient, complicated diagnosis), we will try to keep you informed.
5. Check-out at the front desk
   • At the end of every appointment, all students must check-out with one of the patient services coordinators
     • Update insurance information
     • Pay for services/medication rendered during their appointment visit
       • Acceptable forms of payment: J-cash, cash, credit card (Visa or MasterCard only) or Bursar Bill (not available for Peabody students)
     • Schedule a follow-up appointment