Policies and QI Studies
The Student Health and Wellness Center has adopted the following policies:
- PDF Document: Advance Directives (PDF)
- PDF Document: Credentialing and Privileging (PDF)
- PDF Document: Expressing Suggestions to the Organization (PDF)
- PDF Document: Fee for Services (PDF)
- PDF Document: Grievance Procedures and External Appeals (PDF)
- PDF Document: Information Regarding Services Available (PDF)
- PDF Document: Marketing (PDF)
- PDF Document: Oath of Confidentiality (PDF)
- PDF Document: Patients’ Right to Select and Change Health Care Provider (PDF)
- PDF Document: Patient Rights and Responsibilities (PDF)
- PDF Document: Payment (PDF)
- PDF Document: Photography and Videography (PDF)
- PDF Document: Provision for After Hours and Emergency Care (PDF)
In addition to the aforementioned policies, the SHWC conducts various Quality Improvement studies on an annual basis.
Patient Satisfaction Survey Results
After each visit students are e-mailed a survey asking "How satisfied were you with your most recent visit to the Student Health and Wellness Center?"2014-2015 | 2015-2016 | 2016-2017 | 2017-2018 | 2018-2019 | 2019-2020 | 2020-2021 | 2021-2022 | |
Number of Respondents | 1783 | 1434 | 1757 | 1951 | 2186 | 1355 | 808 | 1177 |
Very Satisfied | 72% | 78% | 77% | 78% | 81% | 82% | 88% | 83% |
Satisfied | 24% | 18% | 20% | 18% | 16% | 15% | 11% | 14% |
Dissatisfied | 3% | 3% | 2% | 2% | 2% | 2% | 1% | 2% |
Very Dissatisfied | 1% | 1% | 1% | 2% | 1% | 1% | 0% | 1% |
Annual Report Executive Summary 2020-2021
During the 2020-2021 academic year, the Student Health & Wellness Center accomplished the following:
Our leadership in responding to COVID
Data on the testing and medical management we provided
- Johns Hopkins COVID Call Center-related encounters for students = 4,753
- Homewood symptomatic COVID testing tent visits = 1,422
- Provided on-site support/assistance for 103 students in isolation and 88 students in quarantine
- Saw 114 potentially infectious students for in-person visits at our 3101 Annex
Specific services and programs we stood up to assist our students
- We worked with our partners in occupational health to turn the employee COVID call center into the Johns Hopkins COVID call center to manage COVID-related concerns of students, faculty & staff
- We partnered to create a “drive through” residential move-in experience for the fall 2020 semester
- This included COVID screening, testing, wellness kits, and flu shots for approximately 80 students
- We again worked with our partners for spring 2021 move-in so that all residential students went through a similar process in Shriver hall
- This included COVID screening, testing, wellness kits, pre-entrance health form completion, and flu vaccination if needed
- Approximately 1,000 students went through this process over the course of 5 days
- We oversaw renovation of an existing building at 3101 N. Charles St. into a “sick clinic” where we could see potentially infectious students in-person, as well as the creation of outdoor structures in the backyard of 3103 N. Charles St. for the Homewood symptomatic COVID testing tent
- We implemented the Doxy.me telemedicine platform and had 1,556 telemedicine visits with students
- 98% of patient satisfaction survey respondents were “very satisfied” or “satisfied” with their telemedicine visit compared to 99% of students who were satisfied with their in-person visit, showing that both modalities have comparably high rates of satisfaction
Non-COVID Major accomplishments
- We coordinated 12 flu clinics with Walgreens including on-campus sites (during move-in) and off-campus sites (local apartment buildings)
- We launched our “wellness to go” over-the-counter medication vending machine
- Over 250 items have been purchased from the vending machine since it became operational in October 2020
- Visits for emergency contraception have decreased dramatically while purchase of emergency contraception from the vending machine have increased, accomplishing our goal of reducing barriers to access for this medication