Policies and QI Studies

The Student Health and Wellness Center has adopted the following policies:

In addition to the aforementioned policies, the SHWC conducts various PDF Document: Quality Improvement studies on an annual basis.

Patient Satisfaction Survey Results

Patients were randomly selected throughout each academic year and asked "How satisfied were you with your most recent visit to the Student Health and Wellness Center?"

2013-2014 2014-2015 2015-2016 2016-2017
Number of Respondents 346 1783 1434 1757
Very Satisfied 54.6% 72% 78.1% 76.95%
Satisfied 36.7% 23.4% 18.1% 19.69%
Dissatisfied 6.7% 3.3% 2.4% 1.82%
Very Dissatisfied 2% 1.2% 1.2% 1.42%

Annual Report Executive Summary 2016-2017

  • Smooth transition of leadership from former director Dr. Alain Joffe, to current director Dr. Roanna Kessler
  • Provided care to 5,231 distinct students for a total of 14,264 in-person visits
  • Offered a well-attended free STI screening event after spring break involving a health education component
  • Conducted 9 campus-wide flu clinics
  • Administered 1,743 flu vaccines to students
  • Managed a heavier burden of flu cases than previous years
  • Achieved over 96% patient satisfaction on our survey
  • Trained all staff on signs of opioid overdose and administration of Naloxone
  • Trained all providers to evaluate patients and if indicated prescribe pre-exposure prophylaxis against HIV (PrEP)
  • Piloted new health educator office hours in conjunction with CHEW
  • Completed AAAHC survey and achieved re-accreditation for 3 more years
  • Hire of new full-time physician Dr. David Mellinger with 20 years of college health experience and special interest in men’s health, Dr. Mellinger will start working at the health center in August 2017