Residential Mail Services

To align with public health measures, we ask that all students treat this service as they would any other take-out service. Students must arrange to meet the delivery driver outside of their building to personally accept the delivery. Our mailrooms are unable to handle large amounts of perishable deliveries and cannot be responsible should they be left unattended.

Your name on your delivery address must match the legal or chosen name on sis.jhu.edu. Packages with incorrect mailing addresses or names that do not match our database cannot be processed and may be returned to sender.

Amazon often delivers packages outside of our mailrooms’ operating hours. This means your order may be left unattended outside of the mailrooms or buildings. If the mailroom did not receive your Amazon order, you must contact Amazon to seek a refund or a re-delivery. The mailroom is not responsible for items left unattended. To mitigate the loss and/or theft of Amazon packages, we suggest you update your preferred Amazon delivery hours and/or delivery instructions in the “Your Addresses” section on Amazon’s website.

If you are moving out of either the Bradford, Homewood, or Rogers Apartments, you MUST complete a Change of Address. You may be charged a small fee to complete this process. If a change of address or mail forwarding request is not submitted directly to the USPS, any mail delivered to the apartment mailboxes after you have already vacated university housing may be returned to sender. You can make this process faster and easier by notifying everyone (i.e., friends, family members, businesses, organizations) who sends you mail of your new address and the date of your move, two weeks before your move.

If you are moving out of Wolman, McCoy, Scotts-Bates Commons, or the AMRs, you will not be able to complete a Change of Address through USPS. You MUST contact all friends and family, as well as update any online accounts you may hold, and be sure everyone is aware of your updated address. All received letter mail will be forwarded to the residents permanent domestic address on file, for a period of three months. All mail for students residing outside of the United States must be returned to the sender.

If you are expecting a package and tracking it via a carrier’s website, please note that just because the tracking indicates the package was delivered it does not mean the package is available for pick up. You must wait for our staff to process the package. When processing is completed, you will be alerted via email that your package is ready.

Each student is issued a mailbox and a corresponding mailbox key upon moving into university housing. If you have lost your mailbox key, please contact Facilities Services. There is a $15 fee for replacement mailbox keys.