Frequently Asked Questions
Below are answers to some of the most frequently asked questions within Student Accounts. If you have further questions, please contact us at 410-516-8158, Monday through Friday from 8:30 a.m.–4:30 p.m. You may also contact us at email@example.com.
Please contact our Information Technology Help Desk at firstname.lastname@example.org or dial 410-516-HELP for assistance with your account. Please note there may be a delay when waiting for a telephone response due to a high volume of calls. If you are an authorized user, please remember that only the student may reset an authorized user’s login or password.
You may view/pay your student account balance in SIS after selecting the “View My Bill” option.
Only evening school students (Advanced Academic Programs and Engineering Programs for Professionals) are allowed to pay tuition via American Express, Visa, MasterCard, and Discover. Credit card payments are not accepted for full or part-time students attending Krieger School of Arts & Sciences and Whiting School of Engineering during the fall and spring semesters.
No, you are not able to pay by telephone. However, we offer the following options when paying your account:
- Pay online with SIS self-service.
- Make a wire transfer payment .
- Paying in person, we accept personal checks, money orders, and traveler’s checks.
- Please note that credit cards are not accepted for full-time students.
The university must receive the full amount due by the due date. If full payment is not received by this date, registration and continuing enrollment may be denied. If JHU accepts payments that contain or reflect “paid in full” or other restrictive endorsements, JHU does not lose any of its rights to collect any amount due.
To help you afford education expenses, Johns Hopkins University is pleased to make the services of Nelnet Campus Commerce available to you and your family (available to full-time undergrads only). Nelnet Campus Commerce’s Interest-Free Monthly Payment Option allows you to spread your education expenses over smaller monthly installments for only a small enrollment fee. There is no interest and no pre-qualification or credit check for this service. With this payment plan you have 24-hour access to account information, and personal account service Monday through Saturday. Education Payment Partners are available to help you determine the best payment option for your education costs. For more information on your specific payment options or to enroll in the Interest-Free Monthly Payment Plan, visit the Nelnet website or call 1-800-722-4867 and speak with an Education Payment Partner.
These funds are not applied to your student account. You will be paid weekly through the university’s payroll system by the employing department based on the hours you work. Your work-study check cannot be applied to your account. You must deposit the paycheck in your personal banking account and write a check payable to Johns Hopkins University.
The university does not accept post-dated checks.
A check not honored by the bank is subject to a $25 returned check fee. The university reserves the right to require a cashier or certified check on future payments.
Third-party payment is when a domestic or foreign company, corporation, state or government agency has been granted, by JHU, special billing arrangements to cover tuition and other fees for students that they sponsor. JHU must have a letter of authorization or contract each semester uploaded via SIS.
Letter of Authorization from the Sponsor includes:
- Student’s name
- Student’s ID#
- Semester employer is covering
- Charges for which they will be responsible
- Address where to send the bill
- Contact person’s name, telephone number, or email
- Signature of appropriate officer (HR, supervisor, etc . . .)
- Purchase order if required by employer
- Payment due upon receipt of invoice
Employer reimbursement is not a method of payment for registration, if there is a contingency. You must make a personal payment at the time of registration and wait for your reimbursement from your employer.
An approved original tuition remission voucher and the tuition remission application must accompany the registration. Please note that students are financially responsible for dropped courses paid for with tuition remission. Students receiving tuition remission benefits from JHU should read the contract carefully, as you must complete the class to retain benefits. Tech fees will not be covered under remission. Call the Center for Training & Education at 443-997-6890 or visit the HR benefits website to address any questions.