Frequently Asked Questions
Below are answers to some of the most frequently asked questions within Student Accounts. If you have further questions, please contact us at 410-516-8158, Monday through Friday from 8:30 a.m.–4:30 p.m. You can also request support through SEAM’s online form.
Please contact our Information Technology Help Desk at firstname.lastname@example.org or dial 410-516-HELP for assistance with your account. Please note there may be a delay when waiting for a telephone response due to a high volume of calls. If you are an authorized user, please remember that only the student may reset an authorized user’s login or password.
You may view/pay your student account balance in SIS after selecting the “View My Bill” option.
Only evening school students (Advanced Academic Programs and Engineering Programs for Professionals) are allowed to pay tuition via American Express, Visa, MasterCard, and Discover. Credit card payments are not accepted for full or part-time students attending Krieger School of Arts & Sciences and Whiting School of Engineering during the fall and spring semesters.
No, you are not able to pay by telephone. However, we offer the following options when paying your account:
The university must receive the full amount due by the due date. If full payment is not received by this date, registration and continuing enrollment may be denied. If JHU accepts payments that contain or reflect “paid in full” or other restrictive endorsements, JHU does not lose any of its rights to collect any amount due.
To help you afford education expenses, Johns Hopkins University is pleased to make the services of Nelnet Campus Commerce available to you and your family (available to full-time undergrads only). Nelnet Campus Commerce’s Interest-Free Monthly Payment Option allows you to spread your education expenses over smaller monthly installments for only a small enrollment fee. There is no interest and no pre-qualification or credit check for this service. With this payment plan you have 24-hour access to account information, and personal account service Monday through Saturday. Education Payment Partners are available to help you determine the best payment option for your education costs. For more information on your specific payment options or to enroll in the Interest-Free Monthly Payment Plan, visit the Nelnet website or call 1-800-722-4867 and speak with an Education Payment Partner.
These funds are not applied to your student account. You will be paid weekly through the university’s payroll system by the employing department based on the hours you work. Your work-study check cannot be applied to your account. You must deposit the paycheck in your personal banking account and write a check payable to Johns Hopkins University.
The university does not accept post-dated checks.
A check not honored by the bank is subject to a $25 returned check fee. The university reserves the right to require a cashier or certified check on future payments.
Third-party payment is when a domestic or foreign company, corporation, state or government agency has been granted, by JHU, special billing arrangements to cover tuition and other fees for students that they sponsor. JHU must have a letter of authorization or contract each semester uploaded via SIS.
Letter of Authorization from the Sponsor includes:
- Student’s name
- Student’s ID#
- Semester employer is covering
- Charges for which they will be responsible
- Address where to send the bill
- Contact person’s name, telephone number, or email
- Signature of appropriate officer (HR, supervisor, etc . . .)
- Purchase order if required by employer
- Payment due upon receipt of invoice
Employer reimbursement is not a method of payment for registration, if there is a contingency. You must make a personal payment at the time of registration and wait for your reimbursement from your employer.
If you are a JHU employee participating in the JHU tuition remission benefit plan, please note the following:
- Eligible faculty, staff and bargaining unit members:
- Remission will now cover some required fees, visit the JHU Benefits site for more info,
- Should attach the Bright Horizons EdAssist Application Payment Processed email using SEAM’s online form for payment processing
- Need an invoice to submit to Bright Horizons/EdAssist? Just log in to your SIS self-service account and view/print your monthly statement(s) that contain the course info you need. Multiple statements can be submitted to Bright Horizons.
- Eligible spouse, domestic partner and dependent children should attach their JHU tuition remission benefit application using SEAM’s online form for payment processing
- Retirees should attach their JHU tuition remission benefit application using SEAM’s online form for payment processing
- No remission applications will be accepted from spouse/domestic partner/dependent/retiree after December 15 for courses taken during the current calendar year.
- If the remission does not cover the entire cost of tuition, you are required to pay the remaining balance at the time of registration.
- You can select the monthly payment plan to pay for tuition not covered by the tuition remission benefit or choose to be electronically billed.
- Allow 7-10 days from submission for your remission to reflect on your student account
- Please note that students are financially responsible for dropped courses paid for with tuition remission. Students receiving tuition remission benefits from JHU should read the contract carefully, as you must complete the class to retain benefits.
- Contact the Benefits Service Center at 410-516-2000 or email@example.com to address any additional questions.
Form TL11A is solely for JHU students whose record includes Canada as their Country of Citizenship and are using the form for tax filing purposes. Students can use SEAM’s online form to request a completed TL11A, where our office will report applicable tuition and fees for a given academic year. Please include your JHU ID# in your email.
Yes, our tax ID number is 52-0595110.