Student Outreach & Support
Case Managers provide one-on-one support, including interventions, advocacy, referrals and follow-up services for undergraduate students who are experiencing significant difficulties related to mental health, physical health, family emergencies and/or other areas of concern.
Student Outreach and Support staff is committed to assisting students in successfully navigating the Johns Hopkins University Homewood campus. Student Outreach and Support helps students manage physical and mental health concerns, personal and family emergencies, financial issues, and other obstacles that may arise during their college experience.
Case Managers provide resources and information to help students navigate university systems and policies while prioritizing their wellbeing and academic success. Additionally, Case Managers will assist students in making connections with faculty, staff, and other offices that can collaborate with them to ensure their needs are met. Lastly, the goal is to help students to develop self-advocacy skills that prepare them for involvement in the larger community and life beyond college.
Case Managers work with students who may need to take a Medical Leave Of Absence for physical health or psychological reasons.
Student Outreach and Support is not counseling or therapy; rather, Case Managers have the opportunity to develop close helping relationships with students while coaching students toward appropriate self-care and self-advocacy.
Supporting our Graduate Students
A collection of available resources and support services for graduate students can be found at homewoodgrad.jhu.edu, including helpful information on navigating life issues as a graduate or postdoctoral fellow.
Get Connected with a Case Manager
OFFICE LOCATION: Charles Commons, Suite 216 (enter from Charles Street, and head down the hallway past the mailroom).
If new to Student Outreach & Support, please schedule with your Case Manager based on the first letter of your last name:
Faculty, staff, parents, or anyone else can refer a student a student by filling out the “report a concern about a JHU student” referral form. Staff in Student Outreach and Support will reach out to the student to schedule them with a Case Manager.
For general questions and inquiries that are non-emergent, please email email@example.com.
Refer a Student
If you are a fellow student, parent, faculty, or staff, anyone can refer a student to Student Outreach and Support. If you have concerns for a student and feel like they could use support to navigate resources, please refer them to Student Outreach and Support. You can refer a student by filling out our referral form online, calling Student Outreach and Support at 410-516-7857, or emailing our Case Managers directly.
Resources & Support Services
Student Outreach and Support offers a variety of support services on-campus in addition to referring students to on- and off-campus resources.
These are the support services that function through the office of Student Outreach and Support:
The Johns Hopkins University Crisis Assessment Risk Evaluation (CARE) team provides care and access to resources to promote a safe and secure environment and to maintain the safety, health, and wellbeing of the campus community through a proactive, objective, supportive and collaborative approach. The CARE team intervenes to address and respond to student needs, attempting to avoid disruption to the integrity of the learning environment.
Members of the university community should inform the CARE team/Student Outreach and Support of any student exhibiting behavior(s) that are concerning, a significant disruption, and/or pose a substantial risk of harm by submitting a referral to Student Outreach and Support. All referrals will be handled in a private manner, with information released only on a need-to-know basis.
In addition to implementing the following protocol for referrals of concerning or disruptive behaviors, the university may also refer such behavior for investigation of violations of the Student Conduct Code or Office of Institutional Equity policy.
The CARE team is dedicated to the prevention, identification, assessment, intervention, management of and coordinated response to student situations and behaviors that pose a significant disruption to the student’s living and/or learning environment and/or a substantial risk of harm to individuals and/or the safety, health and wellbeing of the campus community.
The CARE team members consist of the Dean of Student Life, Student Outreach and Support, Counseling Center, Student Health and Wellness Center, Residential Life, Student Conduct, and Student Disability Services. When needed, we call upon our campus partners in the Office of Institutional Equity, Legal Counsel, Fraternity and Sorority Life, Graduate School, Krieger School of Arts & Sciences, Whiting School of Engineering, Athletics, Student Community Liaison, and Religious and Spiritual Life.
For general questions and inquiries:
Sr. Director of Student Outreach and Support
The emergency fund is designed to help Johns Hopkins University students facing financial difficulty due to emergency situations or one-time hardships. The funds are awarded to help alleviate short-term financial need and are managed by Student Outreach & Support in collaboration with Student Financial Aid and Scholarships.
- Applicant is currently enrolled as an undergraduate at Homewood
- Applicant must demonstrate financial hardship resulting from an emergency, accident, or other unplanned event
- Applicant has not already received monies from the emergency fund this semester
- Applicant has exhausted all possible other financial resources, including student loans, Medicaid, personal financial accounts, etc. A Case Manager in Student Outreach & Support can help a student navigate other financial resources if needed
- Emergency funds are capped at $1,000
Students interested in accessing the Emergency Fund must fill out the application and a Case Manager will follow up with the student to meet and talk about the need.
Things not covered by the emergency fund:
- Tuition and Fees
- Legal Fines/Expenses
- Parking Tickets/Fines
- Health Insurance
- Study Abroad costs
- Animal needs
- Gift cards
Emergency Leave of Absence (ELOA) allows students to take an unplanned mid-semester leave of absence to address pressing personal (non-medical and non-psychological) and family issues. The ELOA is for students needing to take time away from the university to manage a personal situation that is impacting their ability to manage school and personal commitments. Emergency Leaves of Absences will not be granted to avoid academic consequences and will not be granted retroactively. The last day to apply for an emergency leave of absence is the last day of classes. To apply for an Emergency Leave of Absence, fill out the application through the link below and a Case Manager from SOS will contact you. Student Outreach and Support, in conjunction with Academic Advising, will approve the leave request.
In order to help support students while on an ELOA, as well as help keep them connected to the JHU community, students on an ELOA are connected with a Case Manager who will check in with them throughout the leave. When the student is ready to reinstate, their Case Manager will help walk them through the process.
To return from an emergency leave of absence, a student must file a reinstatement application that will be reviewed by Student Outreach and Support and Advising.
Before embarking on a leave, students with an F-1 visa must notify the Office of International Students to update their immigration records and avoid compromising their eligibility to return to the U.S.
Once a student decides to take an Emergency Leave of Absence, the Case Manager will contact the student’s faculty to confirm the last day that the student attended class. This is used to determine any tuition refund if applicable.
The Case Manager will then send a memo to the student and campus partners, including:
- Student Accounts
- Academic Advising
- Housing Operations
- Financial Aid
- Office of International Services
- Student Health and Wellness Center
- Counseling Center
This email includes when the student has left and when they are expected to return if known. This memo also indicates any refund that the student can expect to receive and will trigger the Registrar to place a hold in SIS to be removed upon reinstatement.
- Baltimore City Department of Recreation & Parks
- Baltimore City Public Schools meal sites
- Baltimore free food sites interactive resource map
- Franciscan Center of Baltimore (pantry & hot meals)
- Maryland Food Bank
- 211 food resources
Homewood undergrads can also reach out to Student Outreach & Support at 410-516-7857, jhu.edu/carereport, or firstname.lastname@example.org to get connected with a Case Manager about food insecurity or other support resources they may be needing—in particular, those students who are home in a different state and need help navigating the resources available to them there.
A Medical Leave of Absence is a temporary break from enrollment to allow students to devote their attention to medical treatment when their need for care prevents them from being able to be a successful student. Learn more about Medical Leave of Absence.
Johns Hopkins University Homewood campus has an official policy on missed class time and assignments due to illness and other absences. The Student Health and Wellness Center, Counseling Center, and Student Outreach and Support do not provide documentation for students who miss individual classes for reasons outside of our policy:
- If Student Outreach and Support is notified of a student’s hospitalization, an email will be sent to faculty
- If a student has to leave campus because of an emergency, Student Outreach and Support will notify faculty
If a student is seen at the SHWC for a serious or extended illness that causes a student to miss a number of classes over several days or major academic assignments, such as midterms and major presentations, the SHWC may provide verification of the visit to the student and also alert Student Outreach and Support. Verification will not be provided retroactively.
Student Outreach and Support is available for consultations around student issues (health, family emergencies, etc.) that impact class attendance. However, whether a student’s absence is excusable is the faculty member’s decision. Faculty may also wish to consult with the Director for Undergraduate Studies or Department Chair should they be unsure how to handle a student’s absence (or missed major assignment/exam) from a course.
All undergraduate students who are returning from a separation from the university are invited to the Welcome Back Blue Jay Luncheon offered at the beginning of the fall and spring semester. The luncheon is an opportunity to meet other students in addition to getting reacquainted with campus resources and involvement opportunities. The luncheon includes information from these offices: