Information for Incoming First-Year Students

AMR A & B Residents – We upgraded the wireless in your Dorm room by installing a new wireless device in every room. For Wired and Wireless Connectivity in these buildings, please check out the PDF Document: AMR A & B network connectivity flyer.

If you would like additional information or help, please choose one of the options below.

Method 1: Help during your move-in and orientation period

During your move-in and orientation period, the on-site ResNet IT Event will be available in Levering Hall (adjacent to the Tech Store) during the dates and times specified below to help if you have trouble connecting to our network or have any other computer/IT issues.

2021 ResNet IT Event Dates & Times

Monday, August 23 9–4
Tuesday, August 24 9–4
Monday, August 30 9–4
Tuesday, August 31 9–4

Method 2: Visit the Technology Center

In addition to the on-site ResNet IT Event, another available option is to visit the Technology Center located on the 1st Floor of Levering Hall, Sherwood Room. The Technology Center is not only open during the move-in and orientation period, but it is also open throughout the year.

Their normal days and hours of operation are:

Monday–Friday: 9am–4pm
Saturday–Sunday: Closed*

Method 3: Contact the Johns Hopkins IT Help Desk

The Johns Hopkins Help Desk is available 24 hours a day, 7 days a week, 365 days a year for assistance. They can be reached by phone or online.

Call: 410-516-HELP (410-516-4357)

Online through the myJH Portal, click the ‘Helpdesk’ drop down and select the appropriate icon to report a problem/submit a self-service ticket.

More detailed information can be found on our Getting More Help / Contact Us page.