Replace or Update a J-Card

It’s important to keep your J-Card with you at all times and to protect it from damage as much as possible.

J-Card Lost or Stolen?

Take one of the following actions to secure your account:

  • Log into SIS Self-Service and click on the “Freeze J-Card” link in the “My J-Card” page
  • Lot into the mobile app Transact eAccounts and mark card lost in settings, security, card management
  • Call to report the missing J-Card:

Card Replacements & Updates

If you can’t find your card, stop by the J-Card Office during our business hours in the Hopkins Campus Store (3330 St. Paul Street) to replace it. J-Cards should also be replaced if they are damaged, not working properly, or the photo is no longer recognizable. All affiliates will be accessed a replacement fee of $20 for lost, stolen, or damaged cards.

Changes in role (i.e. undergraduate to graduate; student to staff, new divisional affiliation) do not require card replacement unless the affiliate desires to have the new role displayed on their card. The J-Card will continue to work provided your JHED ID remains active.

Chosen Names

J-Card is one of the downstream systems that receive chosen name updates from the myJH portal. If you would like your chosen name printed on your J-Card or updated in your mobile credential, follow these instructions to update your name. The university provides one free chosen name J-Card replacement to all individuals.

Pursuant to Article 18, Section 2 of the CBA with TRU-UE, TRU-UE employees may obtain J-Cards to reflect their Chosen Name and/or photograph up to five(5) times at no charge.

All subsequent ID badge replacements, after the free replacements for additional chosen name or photograph are charged $20 each replacement. It takes 24–48 hours for the new information to transfer to the J-Card system and be available for printing. At this time, your chosen first name will also be displayed in your mobile credential. You may wish to call the J-Card Office at (410) 516-5121 to confirm availability prior to coming to the office.

Please note, J-Cards with chosen names may not be accepted to verify your identity in cases where your legal name is required.