Frequently Asked Questions

Find answers to some of the most frequently asked questions about HopReach. For questions not answered below, please call 410-516-8208.

Faculty and Staff

What is HopReach?

HopReach provides comprehensive outreach services to identify and support students in managing all aspects of their experience at Johns Hopkins and overall welfare. The program is jointly managed by the Dean of Student Life and the Dean of Academic and Student Services. HopReach provides case management services including coordination, advocacy, referrals, and follow-up. These services are to assist students who are experiencing difficulties related to mental health, physical health, psycho-social adjustment, and/or family and personal emergencies.

HopReach staff are available to consult with faculty, staff and/or fellow students who are supporting others through a challenging time.

What should I do when I have a concern about a student?

HopReach is here to help you navigate the offices and departments that work to support students. Please explore this site to access information as needed.

If you need to speak to someone promptly regarding your concern during regular business hours, contact HopReach through the Office of the Dean of Student Life at 410-516-8208.

For emergencies and after regular business hours, contact Campus Safety and Security at 410-516-7777.

Three signs of a student having an emergency:

  • Student has shared that they are having thoughts of harming themselves;
  • Student has shared that they are having thoughts harming others;
  • Student is in severe emotional distress and cannot be calmed down.

When calling for consultation of assistance, we recommend the following;

  • If the student is present, tell the student you would like to help and need to get guidance from someone more knowledgeable.
  • Tell the staff member who you are, where you are and what you know.
  • The staff member may prepare you for a discussion with the student or s/he may contact the student to provide a referral for counseling or other service.

How do I report an academic concern?

To report an academic concern, please follow the steps outlined on the Reporting a Concern page.

If you are a faculty member who does not use Blackboard or are a staff member without access to Blackboard, please contact the Academic Advising Office of that student’s school:

  • KSAS Academic Advising: 410-516-8216
  • WSE Academic Advising: 410-516-7395, wseadvising@jhu.edu

How are reports of concerning behavior addressed?

Following the submission of a HopReach Report, the reporter will receive an email confirmation. No confirmation is provided following a Starfish Flag.

Case Managers review new HopReach reports relevant Starfish Flags daily during business hours. Case Managers may follow up with the reporting party or may intervene with the student directly. Depending on the nature of the concern, Case managers may consult with other staff members as appropriate.

With respect to a student’s privacy, Case Managers may be unable to follow up with reporters as it relates to specifics of an intervention or student’s circumstances.

How does JHU adhere to confidentiality requirements regarding students’ health and education records?

The Student Health and Wellness Center and the Counseling Center adhere to relevant laws regarding confidentiality, and do not disclose patient information unless there is a legal obligation to do so. Please see the following pages for more information:

All other staff offices adhere to Family Education Rights to Privacy Act (FERPA), which protects a student’s education record but allows for communication with parents and university personnel in the event of an emergency or if a student poses a threat to him/herself or others.

Who is responsible for HopReach?

The program is jointly managed by the Dean of Student Life and the Dean of Academic and Student Services, and is a collaborative effort between many departments and offices across the university. The goal of HopReach is to ensure that faculty, staff, students, and families have the resources available to them when a student requires extra assistance.

Family Members

What is HopReach?

HopReach provides comprehensive outreach services to identify and support students in managing all aspects of their experience at Johns Hopkins and overall wellbeing. We provide case management services including coordination, advocacy, referrals, and follow-up services for students who are experiencing significant difficulties related to mental health, physical health, and/or psycho-social adjustment.

Whom do I contact if my son or daughter is not responding to my attempts to contact them?

If you are concerned about the well-being of your child who has not responded to your efforts to contact them, but you do not believe it is an emergency, please call the following office during business hours:

  • On-campus students: call the Office of Residential Life: 410-516-8283
  • Off-campus students: call the Office of the Dean of Student Life: 410-516-8208

If this is an after-hours emergency, call Campus Safety and Security at 410-516-7777. We will put systems in place to contact your student, inform them of your concern, and ask that they contact you.

Where is information related to Parent and Family programs?

How do I help my son or daughter with their campus conduct case?

Tamara Saunders, associate dean for student conduct, manages the student conduct and undergraduate academic ethics violation conduct process for Johns Hopkins University Schools of Arts and Sciences and Engineering. Please feel free to contact her with any questions about the Student Code of Conduct or the Academic Ethics Code and Hearing Board at 410-516-8208 or tsaund15@jhu.edu. You may also contact Dean Saunders if you are an undergraduate interested in serving on either the Student Conduct Board or Academic Ethics Board.

Links to the full student code of conduct, judicial policies and procedures can be found by here.

How can I be involved in my son or daughter’s experience at JHU?

While family members are not routinely notified of the timing and outcome of meetings that a student may have with the case manager and others on campus, we at Johns Hopkins recognize that your student’s academic and personal progress is a team effort. In some situations, after you have spoken to your child, the case manager and others may coordinate and/or facilitate a conversation if deemed necessary.

How are reports of concerning behavior addressed?

HopReach reports are reviewed promptly during business hours. A Case Manager may follow up with the reporter to ask for more information. A Case Manager identifies the nature of the issue and coordinates a holistic intervention for the student. This may include reaching out to the student or reporter directly, and working with other offices (e.g. Academic Advising, Residential Life) to gather information and assist the student. A Case Manager or another appropriate staff member may outreach to the student, set up a meeting, and/or provide pertinent resources.

Who is responsible for HopReach?

The program is jointly managed by the Dean of Student Life and the Dean of Academic and Student Services, and is a collaborative effort between many departments and offices across the university. The goal of HopReach is to ensure that faculty, staff, students, and families have the resources available to them when a student requires extra assistance due to injury, illness, behavioral choices, or other concerns.

Students

What is HopReach?

HopReach provides comprehensive outreach services to identify and support students in managing all aspects of their experience at Johns Hopkins and overall wellbeing. We provide case management services including coordination, advocacy, referrals, and follow-up services for students who are experiencing significant difficulties related to mental health, physical health, and/or psycho-social adjustment.

How can HopReach help me?

If you need support with mental or physical health, a family emergency, or other circumstances that are impeding on your wellbeing or academic experience, a Case Manager can help you by getting you connected to appropriate resources and learning how to navigate university systems.

Additionally, if you are concerned about a friend who is experiencing difficulties, a Case Manager can support you (as well as your friend). It is important to take care of yourself when you are trying to help a friend in a difficult situation, and we are happy to talk through challenging situations with you and make sure you have the resources and support you need.

Who is responsible for HopReach?

HopReach is jointly managed by the Dean of Student Life and the Dean of Academic and Student Services and is a collaborative effort between many departments and offices across the university. The goal of HopReach is to ensure that faculty, staff, students, and families have the resources available to them when a student requires extra assistance due to injury, illness, behavioral choices, or other concerns.

What should I do when I have a concern about a friend or peer?

If you need help from a staff member regarding concerns about a friend, you may call 410-516-8208 during business hours and ask to speak with a Case Manager, or you may submit a HopReach report about your friend. A Case Manager can answer general questions you have about supporting your friend, or can outreach to your friend directly to offer assistance.

You may also refer your friend directly to a Case Manager. It is always appropriate to tell your friend that you’re concerned about them and you care that they are connected to support!

What if my concern is an emergency?

Please contact Johns Hopkins University Campus Safety and Security for any emergency at 410-516-7777. Additional resources include the RAs and Residential Life staff members on call, the Counselor on Call and the Hopkins Emergency Response Organization. All of these resources can be reached after hours by calling Campus Security.

How are reports of concerning behavior addressed?

HopReach reports are reviewed promptly during business hours. A Case Manager may follow up with the reporter to ask for more information. A Case Manager identifies the nature of the issue and coordinates a holistic intervention for the student. This may include reaching out to the student or reporter directly, and working with other offices (e.g. Academic Advising, Residential Life) to gather information and assist the student. A Case Manager or another appropriate staff member may outreach to the student, set up a meeting, and/or provide pertinent resources.

What are the on-campus counseling resources available to students?

The Counseling Center serves full-time undergraduate and graduate students from the Krieger School of Arts and Sciences and the Whiting School of Engineering at the Homewood Campus. We also serve the Peabody Conservatory. All of these students are encouraged to utilize the services offered by the Center. Counseling Center services are free.

For further information on eligibility for our services please see our student eligibility chart.