Rachel Oh | CIIP 2023 Blog Portfolio
Posted: July 5, 2023
Orientation Week
This week, I was challenged to understand my values, privilege, and identity in relation to this internship program. While public health classes began to discuss the relationship Hopkins has with Baltimore, this series of presentations and activities made me think further about the relationship I could have with Baltimore this summer and beyond.
One presentation that I found to be inciteful was “What’s your Why?” by Keiona Gorham. We had to write down three of our core values, and frankly, I struggled to narrow my values down because I did not have three that I lived every decision by. This exercise served as a wake-up call, making me more mindful of what truly matters to me and the person I wish to become. As I embark on this summer and continue my life’s journey, I intend to consciously live by these values, ensuring that my choices are authentic and meaningful to me. Specifically for this summer, I want to start every day with one question: What good can I do today?
Reflecting on my privilege, I want to leverage this internship experience for justice. I will actively use my identity, participation in this program, and my education at Hopkins to advocate for and ally with others who face discrimination and prejudices. Allyship can involve amplifying voices, actively learning about challenges, being an upstander, and creating safe spaces. I intend to listen to those I serve at the Franciscan Center and uplift their experiences when discussing housing disparities in Baltimore.
As an Asian American woman, I often grapple with my place in discussions on race and privilege. While Asians are sometimes considered “model minorities” with economic advantages, they also face discrimination and hate crimes. This summer, I hope to explore my social identity further and understand my role within this community. Consequently, even though my Korean heritage might earn me a complimentary soup at a Korean restaurant, it can also expose me to animosity within otherwise homogeneous communities. I hope this summer, I can keep exploring my social identity and identify how I fit into this community.
The highlight of my week was undoubtedly the exhilarating scavenger hunt. I finally ventured into West Baltimore and explored the city by hopping on the Navy, Gold, and Orange buses and riding the subway and light rail. I discovered a whole new side of the city and shared warm exchanges with Baltimoreans about Billy Holiday. Nevertheless, I also experienced a sense of being an outsider in certain neighborhoods. While rushing to catch the gold bus, we were confronted with the reminder that we “didn’t belong here.” It served as a poignant realization that these were real communities where people resided, and we shouldn’t treat these communities as mere spectacles. Instead, we must earn the respect of the residents by being mindful of our presence and acknowledging their ownership of these spaces.
Week 1
I start each day at the Franciscan Center with the question of “What good can I do today?” and run through each value of the Franciscan Center in order to ensure that I meet these values. This week I worked to meet these values by running the clothing closet for children, men, and women, shadowing social workers who were registering individuals for the center, and showing respect to each individual I met. When registering people to the Homeless Management Information System (HMIS), I noticed that individuals who experienced homelessness had vastly different situations but that systems constrict their ability to live with autonomy. While some people were being evicted, others stayed at their friend’s house, and others stayed in their cars. One woman was being evicted because of piled late fees since rent is due on the 1st but Social Security Income is distributed on the 3rd. She is a grandmother of 23 children and a former chef who gave me a chicken recipe on the spot. In this situation, I realized that simple misalignments put real people in jeopardy of losing homes that they’ve had for decades. Another man was living out of his car because he had degenerative disc disease and his back pain had caused him to be out of work for many years. The exorbitant costs of his necessary medications and medical services for his back pain were hardly an option. I had studied this disease during a high school biomedical design competition, but witnessing its profound impact on this man’s life made me recognize that my previous understanding had been devoid of the human and social dimensions. For these individuals, an expensive biomedical device couldn’t even be considered.
Another valuable lesson I’ve learned pertains to the boundaries involved in serving others. An incident that stood out this week was an altercation between two men during the clothing distribution. One man insulted the other by calling him “stinky,” which deeply offended him and led to an explicit verbal confrontation involving the two men and center workers who attempted to intervene. Security eventually escorted the men out, prompting a discussion about the center’s values and the concept of mutual respect. Despite individuals grappling with undiagnosed mental disorders, drug addictions, and other behavioral issues, it became evident that respect must be a two-way street, and I gained a clear understanding of where these boundaries lie.
During a staff meeting, the issue of scammers targeting the clothing closet was brought up. To receive clothing, individuals must be registered and are allowed to visit every other week on specific gender-specific days. On a women’s day, a woman entered the closet despite having come the previous week. When confronted, she claimed to be accompanying her niece. However, it was discovered that the “niece” had already visited the center on Tuesday, which was designated as men’s clothing day. In a private conversation, this individual shared their preference to be recognized as a man, as they felt safer in this identity, and their pronouns were “They/Them.” It became apparent that their aunt had coerced them to come to the center in order to obtain more clothes for herself. The staff convened to discuss this event, and while devising a solution, I became aware of how greed can compromise people’s values. However, it also became evident that the center must establish clear guidelines and intervene when necessary.
Week 2
When I arrived at the center on Tuesday, my supervisor greeted me warmly and then immediately asked, “Why did you work yesterday?” Monday was Juneteenth but I had spent time adding items to an Amazon wishlist in response to a text I received from someone at the center on Saturday. I saw fulfilling their request as a simple task that would bring me peace of mind. However, my supervisor saw it as a violation of my boundaries. She spoke to me seriously, emphasizing that I did not have to perform that task on a holiday and that my time was respected and valued. Her words made me realize that I am someone who doesn’t set firm boundaries regarding my time and responsibilities. Working at the center has helped me recognize the importance of these boundaries and understand my own self-worth.
Furthermore, I consider myself fortunate to have a supportive supervisor who genuinely appreciates my contributions in this environment. Working in social work has taught me that there is always an overwhelming number of tasks to be done and countless individuals in need of support and care. However, it is essential to take a step back and establish boundaries.
One particular incident that stood out to me this week involved a woman who participated in the women’s shopping experience. She initially stated that she needed clothes for her four grandchildren, despite informing center staff two weeks ago that she needed clothes for her 23 grandchildren. According to our guidelines, each person is allowed to select four pieces of clothing every two weeks because of our limited supply. However, as she was leaving, she attempted to add extra pants to the items she was holding. Upon noticing this, we kindly but firmly reiterated the rules and explained that they were in place to ensure fairness and allow others to obtain the clothes they needed as well. She became visibly upset with us but reluctantly agreed to adhere to the limit of four pieces. Our supervisor commended us for enforcing fair practices and recognizing that individuals may be in survival mode, desiring more than others, but it was within our power to maintain fairness even in such situations. This instance made me realize the idea of equality within the field of equity in the center. While we can’t rightfully determine who needs more clothes than others, we can enforce certain rules to attempt “fairness.”
Week 3
A typical workday is never monotonous as it offers a diverse range of tasks and surprises. From completing intakes for the Homeless Management Information System (HMIS) to organizing and running the clothing experience, and creating graphics for upcoming events, there’s always something to keep me engaged. Alongside these daily responsibilities, there are also special events like the Dignity Plates Graduation ceremony that bring excitement and anticipation. While I genuinely enjoy the regular tasks, I was extremely happy to celebrate 6th Culinary Class of our remarkable program at the Maryland Club. This event provided a profound realization of how programs like ours in Baltimore, especially through the medium of food, can transform lives, create opportunities, and foster connections. Conversations with the aspiring chefs were truly inspiring, as they shared their dreams of operating food trucks and expressed gratitude for the new chance.
The highlight of each day lies in listening to the personal stories of the individuals we work with and being open to diverse tasks. Interacting with people constantly can be tiring, but I’m learning to adjust and cultivate compassion and enthusiasm in every interaction. Simultaneously, I am constantly learning from the clients. Recently, I discovered that in addition to SNAP benefits, people can receive DSS boxes of food. I also learned that grievance procedures should be included in Section 8 housing leases. If these procedures are absent and someone faces eviction, they have the right to take legal action against HUD for discrimination. Such insights reflect the unwavering resilience and perseverance of the individuals we serve, leaving me in awe of their strength.
Week 4
Throughout the summer, I set several goals for myself: understanding the barriers faced by homeless individuals when accessing essential resources, gaining self-awareness and improving my interactions with the populations we serve, building meaningful connections with my colleagues and clients, and maintaining a curious and non-judgmental mindset. Every day at the center, I strive to actively work towards these goals.
For instance, by participating in the Identity Access Project on Wednesdays, I learned about the identification barriers experienced by those who are homeless. Engaging with clients during their shopping experiences allows me to gain insights into empowering and restoring autonomy to the individuals we serve. When I check in with my coworkers in the morning, I get to learn about Rosslyn’s weekly workout plans and Sabrinia’s upcoming crab feast. Additionally, my visits to The Food Project enable me to stay curious about housing issues in West Baltimore and observe how nonprofits collaborate across the city. As I continue working, I make it a point to take notes and constantly keep these goals in mind.
These experiences at the center have deepened my understanding of the values it upholds, particularly in moments like when someone came with a forged promissory note. Rather than reacting with immediate punishment or dismissal, our staff took a moment to pray for her and extend forgiveness. This compassionate response reminded me of the center’s commitment to treating all individuals with dignity and respect. Witnessing such acts of tenderness and forgiveness has inspired me to further explore and integrate these values into my own actions. I aim to continue learning how to translate these values into tangible steps that promote a compassionate and inclusive environment for the communities we serve. Moreover, this experience has sparked a new goal within me. I hope to cultivate a similar mindset of compassion and forgiveness, not only in extraordinary circumstances but also in the everyday interactions.
Week 5
This week marked a significant period of change as our center prepares for building-wide renovations. We spent the week packing away items and furniture on the second floor, donating clothes, and shredding documents. It felt like a momentous transition for the center, prompting reflection on everyone’s vision for its future. One aspect that stood out to me was how the executive director proactively engaged with the community to discuss the impending changes. Our supervisor expressed gratitude for the individuals experiencing homelessness who find solace near the center, even though we don’t provide shelter. Their trust in this place and their willingness to make it their sleeping space demonstrate the strong bond they have with the center. It became evident that the organization relies on and values the community just as much as the clients value the center.
During my internship, I’ve been exposed to the field of social work through a community-focused lens. My supervisor and the community navigator have been teaching me about the core principles of social work, such as service, social justice, values, human relationships, and integrity. Conversations with my coworkers have emphasized the importance of understanding the specific populations I wish to work with in the future. They stressed that knowing which groups of people I want to interact with can greatly influence my job search and career path. Furthermore, this summer provided me with the opportunity to be part of a truly exceptional work environment that I hope to seek out in my future jobs. The cleaning event on Friday was a prime example of how valued I felt as both a worker and an intern. Our supervisor took the time to ask each of us about our snack preferences throughout the week and made a thoughtful gesture by purchasing a mountain of snacks that she knew we would enjoy. The kitchen staff also contributed by preparing cookies and brownies for us. The sense of camaraderie among the center staff is like that of a close-knit family, and I have been warmly embraced and encouraged to share my thoughts and concerns without hesitation. As I move forward beyond this summer, my goal is to continue seeking work environments that encompass this same level of appreciation and support.
Week 7
This week was our big MVA ID day in partnership with the Identity Access Project and the Maryland MVA. On this day, individuals who are unhoused, in detox programs, and returning citizens had the chance to apply for a Maryland ID for just $1, provided they had their Birth Certificate and Social Security Card. My task was to catch clients after they met with the MVA and complete an exit survey for the Identity Access Project. During these surveys, I had conversations revolving around three questions: how long have you been without your ID, what were some barriers you faced without an ID, and what are you most looking forward to doing with your ID? I loved my job, and although some people understandably hesitated to share information or take a picture due to safety reasons, others were very enthusiastic to share their stories. Some people hadn’t had their IDs for as little as one month, while others had been without identification for over 10 years. The clients explained how not having an ID prevented them from applying for benefits, obtaining a cell phone, creating bank accounts, or accessing certain buildings. The clients explained how these barriers made them feel inferior, powerless, and strained, and I realized how systems are often in place to confuse and neglect those who are already vulnerable. It was disheartening to see how something as fundamental as an ID could make such a profound difference in people’s lives, yet it was not easily accessible to everyone. This experience shed light on the deep-rooted inequalities and systemic issues that many marginalized individuals face daily. The last question truly put this event in perspective. Clients expressed excitement about getting a job, feeling whole, and being treated like an actual person. It made me reflect on how strange it is that this PVC plastic rectangle holds so much power, but regardless, the clients were grateful to have a chance at regaining this power. In those moments, I felt immensely proud to be working here and to be a part of this process for over thirty clients.
A personal highlight of the week was seeing Ms. Kim, a Korean client who I met twice during the week. Ms. Kim was the first Asian person I have seen come to the center, and from the moment I saw her, I felt an instant connection. In her smile lines and warm gaze, I saw reflections of my family, my friends, and myself. Every time I saw her, I greeted her with “annyeonghaseyo” and a deep bow, and I had the privilege to get to know her and witness her fighting spirit as she was going through a detox program. This experience made me reflect on the demographics of the clients we serve and how rarely I see Asian people in Baltimore, despite Koreatown being nearby.
Another highlight was learning ASL from Linda, a long-term client. So far, I’ve learned “how are you?”, “fine”, and “See you later”, and I can see the excitement and pleasure in Linda’s face every time I am able to ask her how she is. I can see how a few simple phrases can have such a powerful impact on our communication. However, I also realize that if I want to progress in our conversations, I need to be diligent about learning more. Hopefully, next week, I can learn more and have a real conversation with her.
During BITES, we got to tour Station North, and while waiting for a bus home, I spotted a client outside the Parkway theater. He was a regular who had tried to give me his cowboy hat the day before, and he saw the center as his family. When I went over to talk to him, he told me about the B&O Railroad Museum and a specific exhibit that he thought was really cool. Even though it was a random interaction, I felt proud to have been recognized by a client and to have gained their trust. Throughout the summer, I’ve had questions about how to best interact with people who are unhoused on the streets, but through this experience, I have learned not to overthink these interactions and to treat every person with dignity and respect.
