Frequently Asked Questions
Recreation and Well-Being FAQs
Facility
Who is allowed into the Rec Facility?
Current JHU & JHMI students, faculty, staff, affiliates, and spouse/partners are welcome into the Rec. Guests of current members are also welcome through the purchase of a 1-Day Facility Pass and a state-issued ID (digital or physical).
Are children allowed into the facility?
We will continue to follow the Rec policy that members and guests must be 18 years old or older to use the Rec Center.
What are the hours of operation?
Semester Hours. Any changes to our semester hours can be found on the Rec Center homepage.
What are the pool hours?
They can be found under Hours of Operation. Any changes to the hours will be updated on the page.
What are the hours of operation for the Membership Services office?
During the fall and spring semester, it is open Monday through Thursday 9am – 7pm, Friday 9am – 5pm, and Saturday 9am – 3pm. The summer hours are: Monday through Friday 9am – 5pm.
What is the web portal and app?
JHU Rec Center Member Portal
Upon reopening, the JHU Rec Center Member Portal will allow members to initiate and renew their JHU Rec membership, update a member profile, view the Rec calendar, and reserve spots in fitness classes.
JH Rec App
The Follow Me to the Rec app is available for download in the Apple App Store and on Google Play Store now. Key features of the app include:
- Digital ID: barcode scanning for contactless entry if you forget your JHU ID
- Sign-up for push notifications (facility and class cancellations, program announcements, etc.)
- Group Fitness Class Registration
- Squash Court Reservations
- Membership Sales
How do I log in to the member portal?
If you have access to a JHU email, log in using your JHU single sign-on credentials (JHED & password). Otherwise, use the email and password created when the membership was obtained. If you experience any issues, please contact the Membership Services office at 410.516.5229.
Can I purchase locker service?
Locker service is available. Please call the Membership Services office at 410.516.5229 for more information.
Membership
How can I activate my membership?
Through the member portal or JH Rec App on the first page under “Membership Services” and then under “Membership Sales”. The membership associated with your affiliation will become available. Should you not find the membership, please call the Membership Services office at 410.516.5229 or come in-person during operating hours.
Do I need to renew my membership? When should I renew?
Yes. You should renew your membership at the end of the semester (Fall – December 31st or Spring – May 31st) or the summer session (August 31st). If you have payroll deduction, there is no need to renew.
Can I use the JH Rec App to renew my membership?
Yes! You must log in with your credentials to purchase or renew a membership.
How can I purchase a one-day membership?
Log in to JH Rec app or the Rec Portal and follow the instructions shown in this video. Please, contact Membership services at [email protected] if you have any questions.
What do I need to purchase a membership for my spouse/partner?
Come into the Membership Services office during operating hours with your spouse, both your IDs, and proof of partnership (i.e. marriage license, bill or lease with both your names on it). It is required that you have an active membership in order to obtain one for your spouse/partner.
How do I use Payroll Deduction to purchase my membership?
Current employees of JHU and JHMI can purchase their membership through payroll deduction. Call the Rec Office at 410.516.5229 to enroll. You will need to have your personnel number located on your paystub available.
Will my membership be activated immediately with payroll deduction?
Based on the status of the Welcome Desk, your access to the facility will be immediate.
How much will my membership cost?
Information about pricing can be found on the Memberships & Services page. If you have any questions, call the Membership Services office at 410.516.5229 during operating hours.
Fitness
Can I register for Group Fitness Classes?
Yes! You can purchase a pass on the Rec Portal and sign up for classes on the JH Rec app.
How can I purchase a one-day group fitness class pass?
Log in to JH Rec app or the Rec Portal and follow the instructions shown in this video. Please, contact Membership services at [email protected] if you have any questions.
Can I cancel my group fitness class?
Navigate to recportal.hsa.jhu.edu, log in to your account and follow the instructions shown in this video. If you have any questions, reach out to [email protected].
I am interested in Personal Training Sessions. How do I sign up?
Follow the instructions on the Personal Training page. If you have any questions, reach out to [email protected].