Frequently Asked Questions (FAQs)
Below you will find the answers to our most frequently asked questions. If you have additional questions, do not hesitate to reach out to us directly!
FREQUENTLY ASKED QUESTIONS
Students may begin shipping items to campus 1 week before their check-in date. Be sure to use the exact address (including your 4-digit mailbox #) and format provided in the Housing portal where you receive your room assignment!
The mailrooms will be opened for extended service on the Move-In dates below. For all other dates, please refer to our posted hours.
August 4th: 9am – 7:30pm
August 8th: 11am – 4pm
August 16th: 9am – 7:30pm
August 17th: 11am – 5:30pm
August 19th: 11am – 5pm
August 20th: 8am-6:30pm
August 26th: 8am- 6:30pm
While there is no limit to the number of packages that you may receive, we ask that all packages be limited to 50lbs or less. Any package over 50lbs may be returned to sender.
If you have questions regarding acceptable items, please refer to these guidelines.
PDF Document: What to pack
PDF Document: What not to pack
When a student receives a package, an email notification is sent to their JHU email account to invite them to pick it up from their designated mailroom.
Students will not receive any notification if they receive letter mail. Therefore, students are encouraged to regularly check their campus mailbox.
I received a notification from Amazon/a third party that my package was delivered. Is it ready for me to pick up?
Mail must be quickly processed by our mailroom before it is distributed to students. Please wait until you receive email confirmation from your designated mailroom to pick up your package.
After you receive an email notification from JHU Mail Services, visit your designated mailroom for your residence. The mail clerk will ask you to present your J-Card and sign for the package.
You will be issued a mailbox key from Housing Operations when you move into university housing, which will allow you to pick up any letter mail 24/7.
Please contact Housing Facilities to request a new mailbox key. There will be a $15 fee for the replacement key.
Yes, students may send outgoing mail/packages from the Wolman Mail Room during business hours.
Yes, students may purchase these items from the Wolman Mail Room.
Note: We accept J-Cash, personal checks, and money orders as methods of payment. If you choose to use a personal check as payment, the cost of mail services must be of a $5.00 value or greater. We do not accept cash, credit, or debit under any circumstances.
Yes, there is a $1 handling charge to send any package with a USPS, UPS, or FexEx Pre-Paid Shipping Label from a JHU mailroom. This fee must be paid in J-Cash.
If you are moving out of either the Bradford, Rogers House or Homewood Apartments, you MUST complete a Change of Address. You may be charged a small fee of $1 to complete this process.
If you are moving out of the Wolman, McCoy, Scotts-Bates Commons , or the AMRs, you will NOT be able to complete a Change of Address through the United States Postal Service (USPS). You MUST contact ALL friends and family, as well as update any online accounts (Amazon, etc.) you may hold, and be sure everyone is aware of your updated address.
Packages and mail sent to your on-campus address after you have moved out will be considered undeliverable as addressed and returned to the sender.
STILL HAVE QUESTIONS?
Fill out the form below to get in touch with us about a specific package or inquiry. Please expect 1-2 business days for us to get back to you.