Policies & Procedures

To align with public health measures, we ask that all students treat this service as they would any other take-out service. Students must arrange to meet the delivery driver outside of their building to personally accept the delivery. Our mailrooms are unable to handle large amounts of perishable deliveries and cannot be responsible should they be left unattended outside of our buildings.


Please refer to our mailroom locations for instructions on how to properly format your delivery address, based on your on-campus housing location. Packages with incorrect mailing addresses or names that do not match our database cannot be processed and may be returned to sender.

Note: Your name on your delivery address must match the legal or chosen name on sis.jhu.edu. Follow these instructions to update or change your chosen name.


Amazon often delivers packages outside of our mailrooms’ operating hours. This means your order may be left unattended outside of the mailrooms or buildings. If the mailroom did not receive your Amazon order, you must contact Amazon to seek a refund or a re-delivery. The mailroom is not responsible for items left unattended.

To mitigate the loss and/or theft of Amazon packages, we suggest you do the following:

Set Delivery Hours and Instructions

  1. From your Amazon account page, select “your addresses”
  2. Select or add your JHU Housing address
  3. Select “add delivery instructions”
  4. For the address type, select “Business”
  5. Under “When is this address open for deliveries?” select Monday-Friday, 9am-8:30pm. Select Saturday, 11am-4pm. For Sunday, select “closed for deliveries”
  6. Under “Can this address receive deliveries on federal holidays?” select NO
  7. For “Where should we leave your packages at this address?” select “mailroom or property staff”
  8. Save your changes


If you are moving out of either the Bradford, Homewood or Rogers House Apartments, you MUST complete a Change of Address. You may be charged a small fee to complete this process. If a change of address or mail forwarding request is not submitted directly to the USPS, any mail delivered to the apartment mailboxes after you have already vacated university housing may be returned to sender. Visit usps.com for more information. We would like to emphasize that you can make the Change of Address process faster and easier by notifying everyone (i.e. friends, family members, business, organizations) who sends you mail of your new address and the date of your move, two weeks before your move. Many bills and statements have an area for making an address change notification.

If you are moving out of Wolman, McCoy, Scotts-Bates Commons, or the AMRs, you will NOT be able to complete a Change of Address through the United States Postal Service (USPS). You MUST contact ALL friends and family, as well as update any online accounts (Amazon, etc.) you may hold, and be sure everyone is aware of your updated address. All received letter mail will be forwarded to the residents permanent domestic address on file, for a period of 3 months. All mail for students residing outside of the United States must be returned to the sender.

Remember: Change of Address forms cover first class mail for one year and periodicals and standard mail for only one month. After this time period, they will not be forwarded but discarded. Therefore, it is imperative that students contact mailers directly to change their addresses prior to vacating housing.


If you are expecting a package and tracking it via a carriers website, please note that just because the tracking indicates the package was delivered it DOES NOT mean the package is available for pick up. You must wait for the Mail Staff to process the package. When processing is completed you will be alerted via email that your package is ready. Our goal is to have all of the day’s deliveries processed and ready by 3pm each day. On days of exceptionally high volume you should anticipate some delays.


Each student is issued a mailbox and a corresponding mailbox key upon moving into university housing. If you have lost your mailbox key, please contact Housing Facilities. There is a $15 fee for replacement mailbox keys.

Housing Facilities
Wolman Hall, Room 103
[email protected]
(410) 516-7962