Resources for Current Residents

Locked out of your room/apartment?

WEEKDAYS

  • 8:30AM – 5:00PM … visit Housing Facilities in Wolman Hall
  • 5:00PM – 8:00PM … contact Campus Safety & Security at (410) 516-4600
  • 8:00PM – 2:00AM … contact the RA on duty (contact information is posted in the residence halls)
  • 2:00AM – 8:30AM … contact Campus Safety & Security at (410) 516-4600

SATURDAY/SUNDAY + HOLIDAYS

  • 8:00PM – 2:00AM … contact their RA or the RA on duty; if unsuccessful, contact Campus Safety & Security at (410) 516-4600
  • 2:00AM – 8:00PM … contact Campus Safety & Security at (410) 516-4600

Any assistance from any University employee in regaining access (including Housing Staff, Resident Advisors, and Security) will be maintained as record concerning the occurrence. Should there be as many as three occurrences, subsequent lockouts will result in a $20.00 excessive lock out fine for each additional incidence being charged to your student account. This count is reset at the start of each academic year.

Lost your keys or J-Card?

If you lose your keys resulting in a lock change, a standard lock change fee of $125.00 will apply and a record will be maintained concerning the occurrence. Should there be a second occurrence, a repeat lock change fee of $125.00 will apply and a meeting will be scheduled with a Residence Director. Lost mailbox keys will have a $15.00 charge applied to the student account.

Residents who have lost their J-Card should notify the University immediately to prevent unauthorized access to their account as well as University buildings. Students can disable their J-Card under “Card Management” in the eAccounts App (iTunes + Play Store).

To report your lost J-Card, contact the offices below and be sure to mention that you live on campus:

WEEKDAYS

J-Card Services
(410) 516-5121
jcard@jhu.edu

Housing Facilities
8:30AM-5PM
(410) 516-7962
requests@jhu.edu

Campus Safety & Security
after 5PM
(410) 516-4600

SATURDAY/SUNDAY + HOLIDAYS

Campus Safety & Security
(410) 516-4600

J-Card Services, located in Levering Hall, Suite 04B (South wing), handles requests for replacement J-Cards. There is a $20 replacement fee, payable by credit card or J-Cash.

J-Card Services Office Hours
Monday-Friday: 8:30AM-4:30PM
Closed for lunch from 1PM-2PM

If you are unable to use the eAccounts app, please follow the steps below:

  • Weekdays, 8:30AM – 5PM: visit Housing Facilities to sign out a loaner access card.
  • After 5PM/weekends/holidays: contact Campus Safety & Security at (410) 516-4600 to gain access. Follow-up with J-Card Services + Housing Facilities the next business day.

Need something fixed? An exterminator?

A full staff of maintenance and custodial employees are assigned to keep the residence halls clean and well maintained. Maintenance work is prioritized so that emergency and urgent work will be accomplished first; consequently, the wait for minor repairs may be longer, especially in the busy months of September and October. When possible, it is important that you report problems early in the day in order to maximize response time.

  • Monday through Friday, 8:30AM – 5PM, custodial & emergency maintenance requests should be called into Housing Facilities at (410) 516-7962.
  • Monday through Friday after 5PM + on weekends/ holidays, custodial & emergency maintenance requests should be called to Campus Safety & Security at (410) 516-4600.
  • Non-emergency requests should be called in or emailed to Housing Facilities (requests@jhu.edu) or can be submitted online, here.

Need proof of your campus residency?

Students who have been asked to provide proof of residency should contact Housing Operations at (410) 516-7960 or housing@jhu.edu to request a residency verification letter. Typically, students will need this letter when applying for the following: