Facilities & Services
Our University Housing staff is committed to creating and maintaining a positive and exciting living experience for our students. We continuously strive to provide accessible, reliable, and efficient services to the students in our residential communities.
During your time on campus, we understand you may have a variety of needs for services, and our goal is to offer services that make everyday life in your new “home away from home” as convenient and comfortable as possible. Whether you are interested in learning about routine services such as laundry or mail delivery, or perhaps you need to submit a request for maintenance or pest control services, we encourage you to use the resources provided here at your convenience.
On-Campus Housing Facilities Offices
The Housing Facilities Office is located on the first floor of Wolman Hall in room 103, and provides maintenance and custodial services for all housing buildings and apartments. To contact them via phone, call 410-516-7962.
Hours of Operation
The office operates Monday through Friday from 8:30 a.m.– 5 p.m. After hours, please call Security at 410-516-4600 for emergencies.
Our Housing Facilities staff is dedicated to providing our students with a safe, clean and functional living environment. Daily maintenance, cleaning, and operational services of our residential buildings are handled by a diverse staff of skilled maintenance mechanics, custodians, administrative staff, and managers.
Housing maintenance is responsible for all general facility maintenance, which includes locks, keys, HVAC, plumbing, appliances, paint, electrical, and fire safety needs.
Housing Custodial Services
Our housing custodians are responsible for general housekeeping of common areas and restrooms, trash removal, bed lofting, light bulb replacement, furniture installation, and more.
How to Report or Request Repairs/Service
For Routine Repairs/Service
A routine repair or service is any that would improve or maintain the comfort and convenience of your living environment, such as replacing light bulbs, repairing furniture, replenishing paper towels in a common restroom, and replacing a damaged window screen.
- Submit an online request
- Call the Housing Facilities office at 410-516-7962
For Emergency Repairs/Service
An emergency repair is warranted in any situation that puts safety at risk and/or causes damage to the facility, such as a fire, flood/leak, heat loss, power failure, lost keys, broken glass, unsecured doors, and overflowing toilets.
- Call your Housing Facilities office weekdays from 8:30 a.m.–5 p.m at 410-516-7962
- Call Campus Safety and Security weekday evenings (after 5 p.m.), holidays and weekends
- Campus Safety and Security: 410-516-4600
What Happens Next?
Routine repairs are generally scheduled in the order received, based on availability of parts and existing workload. Normally, routine repairs take up to three working days. If your repair has not been completed or you have not been informed of a delay after a few days, contact your Housing Facilities Office, and inquire about the status of your repair request.
Emergency repairs are scheduled the same day. If you do not receive service, contact Housing Facilities or Security promptly, and let them know the repair has not been completed.
Moving out? Hand trucks, or dollies, are available in both facilities offices for students who live in University-owned housing to borrow. Moving bins are also available in the Wolman Housing Facilities Office only. To borrow a hand truck or moving bin, bring your J-Card to your facilities office and ask to check one out. Usage of these items is limited to one hour.
Vacuum cleaners are available in both facilities offices, as well as the McCoy and Charles Commons Residential Life Offices. To borrow a vacuum cleaner, bring your J-Card to one of these offices and ask to check one out. Time limits may vary depending on office.
Picture hooks and wire are available, free of charge, from the facilities office located in Wolman 101.
Residents are reminded not to use transparent tape, adhesives, nails, or 3M poster strips on walls. Vandalism charges will be assessed at move-out if wall damage is present as a result of such. Painter’s tape, push pins, and tacks are permitted for hanging on walls.
What is Bed Lofting?
When a bed is lofted, it raises the height of the bed and creates more usable floor space beneath it.
Bed lofting is a great option for students living in Wolman, McCoy, Charles Commons, AMR I, AMR II, and AMR III A & B to maximize floor space in their room; bed lofting is not permitted in Rogers House, Bradford, and Homewood.
Beds can be quarter, half, or fully-lofted, except in Charles Commons, where beds can only be quarter or half-lofted.
- With a quarter-loft, a 2-drawer chest or individual drawer units, placed side-by-side, can fit underneath the bed.
- With a half-loft, a 3-drawer chest or a set/stack of 2 individual drawers, can be placed underneath the bed.
- A full-loft can accommodate drawers, a wardrobe, a desk, or a combination of any two underneath the lofted bed.
Terms and Conditions
- Bed loft requests are accepted only during the first weeks of each semester, and requests should be made online at bedlofting.setmore.com.
- Only Facilities staff are allowed to loft or de-loft a bed.
- Non-University provided lofts (e.g. retail-purchased bed risers) are not permitted in any residence.
- Questions? Contact the Housing Facilities office at 410-516-7962.
Our residential buildings are monitored regularly for pests, and exterminators are on campus multiple days each week for routine inspection and preventative work, as well as to handle specific requests.
If your room requires service, please contact the facilities office at 410-516-7962.
Your cooperation is essential if our residences are to remain pest free. The expectation is that you will observe at least a minimal level of cleanliness. Food should be stored in airtight containers, floors should be vacuumed/cleaned regularly, and dirty glasses and dishes should be washed and stored promptly.
AMR III A & B are “climate-controlled,” with systems programmed to maintain the rooms at 70° year-round. There are not individual controls in AMR III rooms.
Set the switch on the thermostat to COOL and the fan to AUTO or ON. With the fan switch at AUTO, the fan will cycle on and off, depending on the temperature of the room. With the fan in the ON position the fan will run continuously. Do not set below 70° – the safety switch will turn the unit off.
Set the switch on the thermostat to HEAT and the fan to AUTO or ON. With the fan switch at AUTO, the fan will cycle on and off, depending on the temperature of the room. With the fan in the ON position, the fan will run continuously. Do not set above 76° – the safety switch will turn the unit off.
Do not adjust either the heat or a/c by quickly changing the temperature by widely varying amounts. This will short-cycle the unit, causing it to shut down. This will require that a maintenance person reset the unit.
Set the switch on the thermostat to COOL and the fan to AUTO or ON. With the fan switch at AUTO, the fan will cycle on and off, depending on the temperature of the room. With the fan in the ON position, the fan will run continuously. Adjust the temperature by pressing the temperature setting button.
Set the switch on the thermostat to HEAT and the fan to AUTO or ON. With the fan switch at AUTO, the fan will cycle on and off, depending on the temperature of the room. With the fan in the ON position, the fan will run continuously. Adjust the temperature by pressing the temperature setting button.
Always gradually adjust the thermostat temperature. The current indoor temperature is displayed on the left-hand side of the thermostat.
Our apartments and residence halls are cable-ready. If you wish to have cable set up in your room/suite/apartment, please call Comcast at 1-800-266-2278 to open an account and schedule service.
e-Suds is an exciting, innovative online laundry system designed to get you out of the laundry room and on with your life. With e-Suds, you can:
- Go online to check the availability of washers and dryers in the laundry room.
- Use your JCard to start your wash and dry cycles (provided JCash is available on your card).
- Receive an email alerting you that your wash and dry cycles are complete.